Role Overview:

We are seeking a motivated and detail-oriented individual to join our client's team as a Customer Service Associate. The main responsibilities include processing order entries, assisting customers with inquiries, and managing credit requests and mis-shipments. The role requires handling inbound and outbound calls, navigating multiple computer systems, and escalating issues when necessary.

Key Responsibilities:

• Accurately process order entry transactions in accordance with departmental guidelines and procedures.
• Handle inbound customer calls and proactively initiate outbound calls to ensure customer satisfaction.
• Develop comprehensive knowledge of all major product categories to effectively support customer inquiries and issues.
• Address and resolve customer concerns efficiently, ensuring timely and effective solutions.
• Process credit requests, resolve mis-shipments, and provide proof of deliveries in a prompt and professional manner.
• Deliver exceptional customer support while seamlessly navigating multiple computer systems and applications.
• Investigate and resolve issues independently, escalating complex matters to the appropriate team or department when necessary.

Key Competencies:

• Strong verbal and written communication skills.
• Skilled in active listening to understand customer needs.
• Proficient in Microsoft Office and other computer applications.
• Able to multitask effectively in a fast-paced environment.
• Positive attitude towards change and new challenges.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines with minimal supervision.