Our Client
Celebrating 30 years of providing the Tsawwassen area with high-quality repairs on all makes and models of vehicles, including Tesla and other electric models, our Client is an ICBC accredited Collision Repair Shop focused on getting you back on the road in pre-accident condition. With expertise in glass, body & mechanical repairs for both insurance and private pay clients, the only thing better than having your car worked on at our Client's shop, is working IN our Client's shop!
What's in it for You?

• A fast-paced, team-oriented environment where everyone is truly working toward a common goal of quality while being compensated with a competitive base salary of between$65k - $70kannually (this is NOT a Flat Rate environment)
• Monday - Friday position with REAL work/life balance. NO WEEKENDS!
• Comprehensive Benefits Program at a shared cost AND a companyRRSP program with company match - taking care of your present and future needs
• Ample opportunities for professional growth through ongoing training and potential for further advancement

The Opportunity
Reporting directly to the Operations Manager, the Collision Estimator & CSR will work collaboratively with an established team of senior Estimators and front office staff to provide exceptional customer service while honing their skills in completing damage repair reports on a variety of vehicle makes and models, including electric vehicles. The successful candidate will be highly organized and detail-oriented, an ideal fit for someone who enjoys working directly with customers, has solid administrative skills and is eager to learn and grow into a more senior position.
This is a full-time, on-site position located inDelta, BC. Only current residents of Greater Vancouver with reliable transportation to and from the Delta area will be considered, as relocation assistance and/or international sponsorship are not offered at this time.
Required Experience and Qualifications

• 2+ years experience as a Collision Estimator or Service Writer is required. Training on the Collision Repair Plan process will be provided for skilled and experienced Service Writers
• Strong customer service and communicationskills, ideally with 2+ years working in a customer service-oriented position
• Community College or Technical School Diploma is strongly preferred, but a combination of experience and education will be considered
• Expertise in detailed and comprehensive report writing
• Fluent in reading, writing and speaking English
• Proficiency in Microsoft Office Suite
• Experience with Mitchell & Audatex estimating software is a definite asset
• Highly organized with a strong background in planning, research and time management
• Collaborative approach to working with both in-house teams and external contacts
• Current repertoire of technical language and estimating trends within the industry
• In-depth knowledge of ICBCs web services
• Established network of ICBC technical and compliance contacts

Responsibilities of the Position

• Welcome customers into the shop, assess their needs and direct them to the appropriate department, when necessary
• Manage customer in-take, inquiries, follow up and communication
• Develop and manage writing standards for in-depth repair plans
• Conduct research through a variety of resources to ensure the most accurate estimates and subsequent bodywork is completed
• Regularly inspect and monitor repairs being completed to ensure alignment with respective estimate
• Proactively seek out industry updates, product and systems knowledge
• Manage technical and administrative functions related to the estimate including all technical information, repair plans and use of parts ordering programs
• Establish and maintain 3rd party relations with B2B contacts and suppliers
• Coordinate communications and services with ICBC
• Foster cross-department communications and functions
• Actively participate in maintaining the overall facility, health and safety standards and best business practices

Sound exciting?
Submit your application today - we'd love to hear from you!