Job Description:
Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications.
• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages.

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages and communications protocols.
• Experience in application design, latest design patterns, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• A team player with a track record for meeting deadlines with excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

CRM Software Development Skills:

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development.

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Ability to provide user and system documentation as required.

Experience and Skill Set Requirements:
Siebel Development Skills - 40 %:

• Oracle Siebel CRM testing experience is a must.
• 5+ years of experience with Siebel technical configuration / development / integration.
• 3+ year of development and testing experience of Siebel integration with Adobe AEM , J2EE and etc.
• Experience with Siebel IP18 or later versions with a focus on configuring / developing / testing.
• Experience with Siebel Tools Software and editing Siebel Web Templates.
• Experience in using Siebel Open UI specific classes and Methods.
• Experience working on Siebel Test Automation is an asset.

Report Development Skills - 35%:

• Experience in HTML 5, Cascading Style Sheet, JQuery and JavaScript.
• Experience in OBIEE and PowerBI report development.
• Working knowledge of Open UI Concepts-PM, PR, Manifest File and Mapping files.

Soft Skills- 20%:

• Strong communication skills; both written and verbal.
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• Demonstrated ability to work with functional and technical teams.
• Demonstrated ability to participate in a large teams and work closely with other individual team members.
• Proven analytical skills and systematic problem solving.
• Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change.
• Displays problem solving and analytical skills, using them to resolve technical problems.

Public sector Experience- 5%:

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
• Experience with Transfer Payments would be an asset.