Title

Road Technician

Reports to

Service Manager

Summary

The Road Technician will perform maintenance and repairs on various makes and models of forklift trucks and material handling equipment used by our customers. A Road Technician should be highly organized, have strong analytical and problem-solving skills, and excellent mechanical repair skills.

Job Duties (including but not limited to):

• Communicate with dispatcher throughout the day to provide an update on the status of work completed or in progress. Review daily schedule and plan accordingly.
• Perform regularly scheduled maintenance, safeties & address breakdowns in assigned accounts.
• Inspect forklift truck fleet to ensure trucks are working properly and safely.
• Identify any forklift trucks that need repairs.
• Identify and, if necessary, remove unsafe equipment from the facility operating area and notify the supervisor.
• Repair and maintain various types of forklift trucks, including electric, gas-powered, and propane-powered.
• Test forklift trucks to ensure repairs are completed correctly, if required.
• Communicate with Parts to streamline getting assets back into ready condition.
• Communicate with the Shop Manager if unable to complete repairs onsite and support arrangements to have the asset taken to the shop.
• Work within the CRM to upload pertinent information on assets. Review and update the asset list regularly.
• Ensure all Work Orders are signed by customers for work performed. Communicate any other pertinent information regarding the asset that was not part of the initial check-up/service call. Identify opportunities for the company.
• Complete and document all work in Salesforce for any work performed.
• Look for opportunities for rental, sales, or service within accounts being serviced and input them into Salesforce.
• Keep work area and vehicle clean. Ensure assets are cleaned after work completion.
• Assist other technicians with major repairs when required.
• Work in compliance with the provisions of the OHSA, regulations, internal programs, policies, and procedures on company and customer sites.
• Complete all required training (e.g., HR, health and safety, job-specific, practical, etc.).
• Review the Health and Safety Policy Statement.
• Work in compliance with occupational health and safety policies and procedures.
• Notify managers of any health and safety concerns so they may be dealt with promptly.
• Protect personal and co-workers' health and safety by working in compliance with the law and established safe work practices and procedures.
• Use appropriate personal protective equipment as required.
• Report unsafe or potentially hazardous conditions to the Manager and promote a hazard-free workplace.
• Perform duties in a manner conducive to a safe workplace, following all safety practices and procedures.
• Report any incident, injury, or hazard as outlined in procedures.
• Report any acts of violence or harassment in the workplace.
• Learn the Emergency Response Plan detailing facility procedures pertaining to fire, weather, or medical emergencies.
• Responsible for own tools, ensuring they are in good condition and working order.
• Other related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Completion of forklift truck mechanics training course required.
• Ability to use hand and power tools to repair forklift trucks.
• Ability to read repair manuals for various types of forklift trucks.
• Excellent mechanical repair skills.
• Ability to follow instructions.
• Strong analytical and problem-solving skills.
• Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on back.
• Must be able to lift 50 pounds at a time.

Acara Solutions is committed to ensuring equal employment opportunities for applicants and employees. We are committed to filling open positions using balanced selection criteria to avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation, or any other status protected or required by law

Acara Solutions welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.