IT Administrator

SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a group of hard-working,result-orientedpeople focused on disrupting the I.T. industry by continually elevating the I.T. experience.

While the Okanagan is known for its stunning vineyards and world-class wineries, its also home to some of the best IT talent in the industryand were looking to add to that legacy. If you're a proactive, customer-driven Intermediate IT Administrator with a passion for technology and a knack for building strong client relationships, we want to hear from you. This role is perfect for someone who thrives in a fast-paced environment and is eager to take ownership of IT systems and support for a set group of clients. As a trusted advisor, you'll play a key role in ensuring the stability, security, and performance of your clients' IT environments. Youll be their go-to person for day-to-day technical needs, as well as a strategic partner helping them get the most from their technology investments.

A Career at SysGen Solutions - Perks & Benefits Whats in it for you?

Professional Training: Paid-for courses to meet your career development goals.

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  Distinctive Compensation Program:The base salary and variable compensation program allow you to drive your annual income.
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  Culture of Health & Wellness: We believe that work-life balance is important when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
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  Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
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  President's Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
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  Unique Double Dip Program:Double your vacation time with a payout option at the end of the year!
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  Group Benefits Plan:A comprehensive plan to cover your and your family's needs.
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  Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
  • Canadas Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
  • Albertas Top 75 Employers(2017, 2018, 2022)
  • Canadas Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
  • CDN Top 100andCRN MSP 500awards (2015-2021)
  • Top Managed Services Provider by Channel Futures(2022, 2023)
    
• Salary: $55,000 - $70,000 + Unique variable compensation plan
  

Role & Responsibilities

Monitor, maintain, and optimize client systems, applications, and network environment

• Regular on-site client visits & client follow-ups
  
• Provide feedback to the sales team for regular business reviews
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  Efficiently respond to client needs and troubleshoot or escalate issues as required
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  Provide remote support for remote users
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  Perform server administration tasks, including file services, user/group administration, security permissions, group policies, print services
  
• Provide Level - 1, 2, & 3 server administration tasks including: file services, user/group administration, security permissions, group policies, print services
• Provide level:1, 2 & 3 networking support (TCP/IP, DNS/MX, simple subnets, VLAN, VPN, firewalls, wireless)
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  Provide Level - 1 & 2 application support for Microsoft 365 (SharePoint/OneDrive, Exchange, Azure AD/Microsoft Entra, MS teams) and SMB apps
  
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  Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
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  Install and configure Windows Desktop
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  Check events and logs and escalate issues as required
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  Complete weekly and monthly Service Level Agreement tasks
  
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  Monitor backup & business continuity (Datto, Veeam)

Requirements

• Diploma or Degree in Computer Science or Information Technology
• 3-5+ years experience supporting SMB networks and systems
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  Fundamental knowledge or exposure to the following technologies:
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    Operating Systems: Windows 10 and 11, Windows Server 2016, 2019, 2022, Linux, OSX, iOS, Android, VMWare, Hyper-V, Nutanix
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    Networking: Cisco, Meraki, SonicWALL, Fortinet, HP, Wireless AP
  • Microsoft 365: Exchange, SharePoint, OneDrive, Teams
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  Excellent customer service skills
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  Highly proficient at identifying user and system issues and resolving or escalating
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  Proficient in implementing Microsoft 365 application suite
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  Ability to effectively prioritize and manage multiple tasks
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  Strong troubleshooting skills
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  CompTIA or equivalent training
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  Microsoft Certifications
• Polycom or equivalent conferencing tools training as an asset
  
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  Valid drivers license and personal vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.