The H5 Group of Companies offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible.

If honesty, integrity, and superior customer service are your watchwords and you enjoy working in a fast-paced environment, then we are looking to add you to the team! Twin Motors Thompson has an immediate opening for an experienced Service Advisor to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.

If you are result-driven, goal-oriented, love dealing with people, and look for the opportunity for career development within a dynamic and exceptional team, look no further! We provide the best management team, a friendly work environment, and the opportunity for advancement within the organization.

Summary:

A Service Advisor connects customers with the service department in a dealership or repair shop. They assess vehicle concerns, suggest repairs, and coordinate with technicians. The role requires strong communication, automotive expertise, and excellent customer service.

Major Responsibilities:

• Answering incoming phone calls and inquiries related to vehicle servicing.

• Consulting with automotive technicians regarding required repairs and or maintenance work and providing repair options to our clients.

• Determining and recommending maintenance based on age, mileage and history of a vehicle.

• Scheduling service and repair appointments.

• Acting as liaison between customers and technicians and managing the status of work orders.

• Operating computerized work order systems.

• Monitoring the progress of each vehicle throughout the day and updating customers.

• Communicating with staff and customers in a friendly and professional manner.

• Explaining all completed work and charges to customers.

• Other duties as assigned by manager

Continuous Learning & Improvement:

• We are committed to our employee's continuous learning and development and as such, training is provided through orientation, self-assessments, coaching sessions and demonstrations with managers.

What you bring to the team:

• Excellent communications skills

• Ability to develop relationships to ensure customer loyalty

• Ability to multi-task and thrive in a fast-paced environment

• A team player attitude, with integrity, positive energy, work ethic, and urgency

• High attention to detail and comfort in using technology for most day-to-day functions

• A desire for a long-term career with a growing organization

• Valid Driver's License (MANDATORY)

• Previous automotive service is considered an asset

Why Work for H5 Group of Companies Group:

• Competitive Compensation Package & Group Health Benefits

• Telus Online Health

• Training & Development Support

• Vehicle Purchase & Service Incentives

• Opportunities for Career Advancement

• Employee events

• Employee recognition & rewards

• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

H5 Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at [email protected]