Breakaway Executive Search is looking for an experienced individual to lead our client's day shift team as a Customer Service Manager Salary: $85,000-90,000/year Location: Mississauga, ON Responsibilities: - Oversee/coach/discipline customer service support staff including monitoring team accuracy, conducting meetings/performance reviews, training staff on software and ensuring maintenance of customer service standards - Interact with customers to handle warranty claims - Develop/maintain/improve customer service policies and procedures - Analyze data, generate reports for analysts, review analytics, provide data to licensors - Other duties as required Qualifications: - College Diploma or equivalent experience - Previous experience in a management role (Minimum 3 years) - Previous experience in a Customer Service role (Minimum 5 years) - Strong computer skills (MS Office, Google, Microsoft GP or similar ERP, social media) - Knowledge of customer service software/CRM tools - Strong leadership skills - Excellent communication skills (written and verbal) - Strong problem-solving and decision-making skills If you have the qualifications we require, please apply now! By applying to this position you agree to allow Breakaway Staffing to contact you via email, text, or phone call communication regarding this job application. #HP Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.