Senior Operations Manager

We are seeking a highly experienced and strategic Senior Operations Manager to lead and oversee the day-to-day operations of our client's third-party logistics (3PL) distribution facility. This individual will play a key leadership role in managing warehouse operations, optimizing logistics processes, improving performance metrics, and ensuring best-in-class service delivery to their clients.

Key Responsibilities:

• Lead, manage, and develop a team of Operations Managers, Supervisors, and associates in a high-volume distribution environment.
• Oversee all aspects of warehouse operations, including receiving, storage, order fulfillment, inventory control, and shipping.
• Ensure compliance with safety regulations, company policies, and client-specific service level agreements (SLAs).
• Develop and implement operational strategies to maximize productivity, efficiency, and cost-effectiveness.
• Analyze KPIs and operational data to identify trends, opportunities, and areas for improvement.
• Collaborate with cross-functional teams including transportation, customer service, HR, and IT to drive integrated operational performance.
• Serve as the primary operations contact for client partners, ensuring expectations are met or exceeded.
• Champion continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Manage labor planning, budgeting, and capacity forecasting to support business needs.
• Drive a culture of accountability, engagement, and excellence within the facility.

Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or related field (Master's preferred).
• 7+ years of progressive leadership experience in distribution, logistics, or supply chain operations, preferably in a 3PL environment.
• Strong knowledge of WMS systems, labor management tools, and inventory management best practices.
• Proven track record of managing high-performance teams and large-scale warehouse operations.
• Excellent communication, leadership, and organizational skills.
• Demonstrated ability to work under pressure in a fast-paced environment.
• Experience with Lean/Six Sigma and continuous improvement practices is strongly preferred.
• Ability to manage multiple clients and prioritize competing demands.