Our Support Office has an exciting role as a Director of Clinical Support (Programs – Dementia/Personal Expressions/Behavioral Supports and Falls, PASD's & Restraints) to support our villages.

The Director of Clinical Support will be reporting to the Assistant Vice President of Clinical Services.

Key Outcomes

• Highly competent & high functioning Village Dementia/Personal Expression and Falls, PASD & Restraint Leads
• Support and maintain the Living in My Today Philosophy of Care
• Build and maintain competency and capacity of Dementia/Personal Expression and Falls, PASD & Restraint Leads and Regional Clinical Specialists through Village visits across the province
• Build culture of compliance and continuous improvement of Dementia/Personal Expression and Living in My Today dimensions by monitoring and improving quality of care provided to residents in LTC and RH

Key Responsibilities:

Training & Education:

• To develop, educate, onboard, coach, mentor and support Village Clinical Leaders (across all Villages through the province) and Team Members through consultation with Village Leadership Team, SVP/VP Operations and AVP Clinical Support as applicable
• To support the professional practice of the Village Leadership Team as applicable
• To consistently deliver education with Schlegel Villages programs/initiatives/policies & procedures
• To assist in the implementation of new programs and in the revision and update of programs
• To provide innovative suggestions to assist with overall implementation of new concepts in order to minimize potential negative perception of change

Support & Data Analytics

• Work in partnership with our Director of Dementia Services & Knowledge Integration
• Collaborate and support the PAL (Program for Active Living), Recreation, Nutrition & Food Service and People Teams
• Assess, analyze and implement protocols and practices in compliance with provincial and best practice guidelines
• To ensure follow up of high-risk issues
• To support Villages in meeting regulatory requirements
• To uphold & promote Schlegel Village Culture and Values
• To promote compliance with regulatory requirements and Schlegel Village standards
• Facilitate CoP (Community of Practice Meetings) with all Dementia/Personal Expression and Falls, PASD's & Restraints Leads on a regular basis

Continuous Quality Improvement

• Lead and support CQI/QIP on reduction of antipsychotic use, falls, PASD and restraints
• Act as a liaison and subject matter expert to all external and internal stakeholders
• To ensure the effective operation and Continuous Quality Improvement (CQI) of the homes
• To ensure CQI & Accreditation programs are managed in accordance to Schlegel Village standards, policy & practices, and in compliance with legislative and regulatory requirements
• To support utilization of the quality improvement framework on clinical programs through program review, audits and data analysis
• Develop and ongoing review of Dementia Manual (Policies, Procedures, Education & Tools) to ensure meet required standards
• To monitor, analyze and support quality indicators and adverse events
• To conduct quality reviews based on outcomes as supported by AVP Clinical Support

Required Education, Credentials & Experience:

• Registered Nursing Team Member (CNO certification) & Current registration and in good standing with a regulatory body in Ontario
  • Previous experience with Dementia, Responsive Behaviors, BSO, Personal Expressions
  • Knowledge and/or job related experience in health care practices
  • Proficiency in the use of computer databases, spreadsheets and literature search
  • Demonstrated ability to work collaboratively in a multidisciplinary team environment
  • Self-directed, well-organized and detail-oriented
• • Excellent interpersonal, communication and presentation skills
• Ability to run reports and trend and analyze data on Expressions/Responsive Behaviours, Falls, PASD & Restraints