Description

Team Lead, Community Support Services FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. Why choose Us We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates. The Team Lead, Community Support Services (CSS) is responsible for the management and oversight of a team of Community Support Services (CSS) associates. The role directly supports the company mission, objectives and goals, and is responsible for executing and upholding our processes, changes, etc. The Team Lead will be required to attend both offices in the Ontario market; the Toronto office and Mississauga office Essential Duties: Provides effective administrative support to Property Managers by: · Creating a variety of documents using proscribed procedures and templates · Thoroughly proofreading documents, correcting clerical errors and suggesting editorial changes · Saving and distributing documents as needed · Accurately updating relevant databases and directories · Completing or assisting in large, complex or sensitive projects Ensures that the Administration department operates efficiently by: · Ensuring that regulatory deadlines are met · Communicating with Property Managers to resolve challenges, errors and concerns · Communicating with and providing feedback to stakeholders, such as CSS leadership, the Operations team and Executive Leadership as needed · Overseeing a team of CSS and reception associates · Creation, implementation & improvement of CSS processes · Approving administrative associate timecards and time off requests · Completing CSS tickets as time permits

• Continually works to improve the efficiency of the Administration department by:

· Participating in the selection process for new associates, including interviewing · Performance managing associates in line with company policies · Training of new processes as it relates to their team · Conducts performance reviews · Provide continued feedback on the admin department and Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. "INDHON"