Valley Volkswagen is committed to delivering exceptional service to our customers! Our Service Department plays a crucial role in maintaining the quality and efficiency of our operations, and we are looking for a dedicated, proactive, and customer-focused Service Advisor to join our growing team.

Job Summary:
The Service Advisor will be responsible for supervising and coordinating the daily activities of the service team to ensure the highest level of customer satisfaction and operational efficiency. This role involves leading by example, providing guidance, training, and support to team members, and ensuring that service processes are followed efficiently and effectively.

What We Offer:

• Competitive Salary: Enjoy a stable income with opportunities for bonuses.
• Professional Development: Access ongoing training to enhance your skills and career growth.
• Supportive Work Environment: Join a team where collaboration and customer satisfaction come first.
• Employee Discounts: Receive discounts on vehicle parts, services, and maintenance.
• Comprehensive Benefits Package: Health, dental, and retirement benefits to support you and your family.

Your Responsibilities:

• Customer Engagement: Greet customers warmly and listen to their service needs.
• Service Recommendations: Provide clear, accurate service estimates and explain necessary repairs and maintenance.
• Scheduling & Coordination: Manage appointments to ensure efficient workflow in the service department.
• Liaison Role: Act as the bridge between customers and technicians, ensuring transparency and communication.
• Follow-Up: Contact customers to update them on repair status, and confirm satisfaction post-service.

What You Bring:

• Strong interpersonal and communication skills, with a focus on customer satisfaction
• Previous experience in automotive service, retail, or customer service is an asset.
• A keen interest in automotive services and a willingness to learn.
• Excellent organizational skills and the ability to handle multiple tasks.
• Proficiency in computer systems and experience with service management software is a plus.

Join us and help make every customer experience smooth and positive! Apply today to start your career as a Service Advisor.