Are you an analytical problem-solver with a knack for streamlining processes? Do you thrive in dynamic environments, supporting teams to achieve operational excellence? Can you connect strategy with action to deliver exceptional patient experiences? If yes — we want to meet you. Position Summary: We are seeking a motivated and detail-oriented Operations Specialist to play a pivotal role in optimizing clinic performance and enhancing operational efficiency. Reporting to the Vice President of Clinical Operations, you will act as a remote Practice Manager, providing critical support to multiple clinics and ensuring consistent operational success. You'll utilize data insights, cross-functional collaboration, and leadership skills to maintain operational standards, identify gaps, and improve clinic workflows. Your role will balance day-to-day tactical support with the development of long-term, scalable strategies to strengthen our commitment to exceptional patient care. Who You Are: * A systems thinker who thrives on identifying gaps and optimizing processes to drive performance. * Tech-savvy and comfortable with clinic management systems, scheduling tools, and data analysis platforms. * Adaptable and proactive, ready to jump into Practice Manager duties remotely when needed. * A team collaborator who builds relationships with clinic teams and HQ stakeholders alike. * Passionate about operational excellence and its impact on both patients and staff. Key Responsibilities: 1. Operational Support: * Serve as a qualified remote Practice Manager when required, supporting clinics across Canada. * Provide tactical and strategic assistance to clinics to optimize their schedules, staffing, and workflows. 2. Scheduling Management: * Maximize clinic productivity by maintaining full schedules, managing cancellations, and identifying booking opportunities. * Collaborate with clinic teams to ensure effective pre-booking, overdue appointment management, and same-day adjustments. 3. Capacity Planning: * Forecast staffing needs and develop optimized schedules to handle both short-term and long-term demands. * Assist clinics in addressing labor needs and ensure FTE counts align with operational goals. 4. Data Analysis & Reporting: * Analyze clinic performance data to identify trends, gaps, and opportunities for improvement. * Report findings to senior management and recommend actionable solutions. 5. Leadership & Training: * Work with senior management to develop and deliver comprehensive training programs for clinic operations. * Motivate clinic teams and foster a culture of excellence, accountability, and continuous improvement. 6. Compliance & Audits: * Conduct clinic audits to ensure compliance with operating standards and approved policies. * Support clinics in achieving occupational health and safety requirements. 7. Patient Experience & Brand Management: * Partner with Marketing to drive patient engagement campaigns and maintain strong clinic branding. * Support clinics in delivering a seamless, patient-focused experience across all touchpoints. 8. Supply & Financial Management: * Optimize inventory management while maintaining budgets and cost efficiency. * Ensure account receivables are processed promptly, reducing overdue balances. What You Bring: * 1-3 years of leadership experience, preferably in healthcare, operations, or business management. * A proven track record of building high-performing teams and improving operational outcomes. * Proficiency in Microsoft Office and clinic management software. * Strong analytical and problem-solving skills to interpret data and drive informed decisions. * Excellent interpersonal and communication skills, with the ability to inspire and lead others. * A commitment to creating efficient systems that enhance patient and staff experiences. Why Join Us? * Play a vital role in supporting clinics and advancing patient care. * Enjoy dynamic and diverse career opportunities with room for growth. * Be part of a collaborative and innovative environment that values operational excellence. * Access comprehensive training programs to develop your leadership skills. If you're ready to make a meaningful impact, we'd love to meet you!