Barrie Ford is currently seeking an Assistant Sales Manager to join our leadership team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This role is responsible for the overall performance and profitability of the Vehicle Sales department. This Management role is responsible for ongoing planning and collaboration with other department leaders; executing on objectives, goals and growth strategies; ensuring compliance with process and procedures; motivating and coaching team members for performance; improving efficiencies; driving sales and championing the customer experience.

Key Accountabilities & Objectives

• Maintain a high Customer Service Experience index score
• Satisfy customer complaints by following established concern resolution processes
• Maintain a positive OEM relationship
• Create a customer focus environment, work with the sales team to network with potential clients, ensure all customers inquires and questions are responded to in a timely manner
• Develop merchandizing strategies, assist in creating an effective, cost-efficient advertising program
• Ensure customer referral follow up system is in place
• Desking as per established schedule
• Champion of Ford Pass performance, reporting and processes
• Contribute and present in weekly sales meetings
• Contribute to monthly refresh program circulation, reader board refresh
• Mange online properties and responses i.e. Facebook, Instagram

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

Our leaders are excellent communicators who love working directly with both customers & co-workers and who are businesspeople and people-people. Our leaders understand that the best team will provide the best customer service and as such, make attracting and retaining talent a top priority because it is critical to our success. Fostering a team of happy, empowered and engaged individuals is a key priority of this leadership role.

Candidates must possess:

• Unrestricted OMVIC license & dealership approval
• Valid driver's license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry Preferred
• Previous Retail/Automotive Dealership Experience Required

Why We're Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Qualified applicants are invited to apply with resume and cover letter.

Barrie Ford is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at [email protected] to make your needs known in advance.