Job Title: CUSTOMER SERVICE REPRESENTATIVELocation: Summit Fleet 1260 Highfield Cres SE, Calgary ABJob Type: Full Time, Temporary Contract 18 Months
Kaizen Automotive Group is one of Canada's 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add a qualified CUSTOMER SERVICE REPRESENTATIVE to our team at Summit Fleet. If you have the horsepower to join a fast-paced environment and hit our high standards – apply today!
The Customer Services Representative will join the Summit Fleet Calgary Operations team, playing a key role in developing strong relationships with our customers.
ResponsibilitiesProvide customers with outstanding Customer Service and be their trusted Lease ExpertManage all day-to-day tasks that occur in relation to leasing and services for a portfolio of clients. These tasks may include but are not limited to:

• Vehicle Terminations/Remarketing
• Create Lease Documentation
• Update client/unit/driver details in multiple systems
• Enter lease and sales information in multiple systems
• Confirm billing accuracy
• Ensure customer documentation accuracy
• Provide excellent customer service through email, and phone calls
• Work with other departments to ensure accuracy across all paperwork
• Other duties as assigned

RequirementsThe right personality – “fit' within our team is very important.

• Possess a strong Customer Service focus with a desire to exceed customer expectations
• Critical thinker with strong problem-solving abilities
• Strong attention to detail and accuracy
• Excellent time management skills, able to prioritize tasks and requests
• Intermediate knowledge of Excel, Word, and Outlook
• Exceptional communication skills, both oral and written
• Ability to work in a fast-paced environment
• Automotive or Fleet experience an asset, but not required

Compensation and Benefits;In addition to competitive pay, we offer our employees;

• Group Health after 90 days
• Dental
• Life and Disability Insurance
• Paid vacation
• Employee Assistance Program
• Employee Vehicle Purchase Program
• Group Retirement Savings Program, after 1 year
• Professional work environment with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism, and teamwork – now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.

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