This job is being posted on behalf of ABI Ltd's sister site, MECATHERM Canada. Company Website: Machines and equipment for bakery industrial | Mecatherm (https://www.mecatherm.fr/en.html) MECATHERM NORTH AMERICA: Posts | LinkedIn (https://www.linkedin.com/company/mecatherm-north-america/posts/?feedView=all) Electro-Mechanical Technician Location: Richmond Hill, Ontario Travel Requirement: Up to 80% (Domestic & International) ABOUT MECATHERM A pioneer in industrial baking in France, MECATHERM is a global leader in industrial baking equipment and the number one provider of industrial baguette production lines. Since 1964, MECATHERM has been designing and manufacturing automated ovens, machines, and production lines exclusively for industrial bakery and pastry customers. With more than 850 automatic lines operating in over 70 countries, MECATHERM generates 92% of its sales internationally and continues to invest heavily in research and development. WHY JOIN US? Our success is built on the expertise of over 400 employees worldwide. With our strong global presence, we offer diverse career opportunities in engineering, technical services, and project management. At MECATHERM, you will have the chance to work with cutting-edge technology, travel internationally, and be part of a fast-evolving industry. YOUR ROLE As an Electro-Mechanical Technician, you will be a key member of our Projects and After-Sales Service team, responsible for on-site installations, troubleshooting, and customer support. This role requires significant travel to customer locations across North America and beyond. RESPONSIBILITIES On-Site & Remote Technical Support * Diagnose electrical, mechanical, and pneumatic system malfunctions remotely and on-site. * Travel to customer sites (up to 80% of the time) to install, troubleshoot, and repair industrial baking equipment. * Conduct on-call service as required. * Ensure all service interventions are performed safely and efficiently. * Document service activities and ensure compliance with corrective action plans. Customer Relationship Management * Establish strong relationships with customers through professional communication and service. * Provide technical guidance and training to customers for optimal equipment use. * Identify upselling opportunities for MECATHERM products and services. * Represent MECATHERM's brand and uphold our reputation for technical excellence. Internal Support & Process Improvement * Contribute to continuous improvement initiatives based on field insights. * Provide technical support to other MECATHERM technicians as needed. * Collaborate with internal teams to enhance service quality and efficiency. QUALIFICATIONS & SKILLS * Diploma or degree in Electrical Engineering, Mechatronics, or Industrial Maintenance. * Strong understanding of electrical, pneumatic, and mechanical systems. * Ability to read and interpret technical diagrams and schematics. * Hands-on experience with automated industrial equipment is a strong asset. * Ability to work independently in a fast-paced, high-travel environment. * Strong problem-solving skills and ability to remain calm under pressure. * French language skills are an asset but not required. WHAT WE OFFER * Competitive salary and benefits package. * Work in a global, multi-cultural environment. * Ongoing training & career development opportunities. * Employee appreciation events and team-building activities. * Opportunity to work with cutting-edge industrial technology. At MECATHERM Canada, we are committed to fostering an inclusive and accessible workplace. We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure equal opportunities for all employees. We appreciate all applications; however, only those selected for an interview will be contacted.