Additive manufacturing and metrology are changing the way we design and manufacture. For over 16 years the Proto3000 team has been committed to empowering businesses to solve tough engineering and production challenges with our portfolio of products and services. Our technology and expertise have been instrumental in designing the next generation of aircraft, pushing performance vehicles to be faster and lighter, transforming manufacturing facilities to be ready for industry 4.0, and producing medical tools and devices that saves lives. We are looking for a Dental Digital Technology Specialist – Customer Support ( CAD/CAM) – someone who is mechanically inclined, keen to learn, and can provide training and support to our end customers. If this sounds like you, and you're ready to join a dynamic, innovative company with a long track record of success, we want to hear from you. Dental Digital Technology Specialist (CAD/CAM) In this multifaceted role, your primary responsibilities will be to provide customer service, training and support to our customers, as well as our sales and service teams through your strong technical skills and aptitude. You will be taught how to integrate CAD / CAM software to operate our dental mills, dental printers, intraoral scanners, and lab scanners, which will allow you to provide training and support to our customers. Your great relationship building, and communication skills mean that you will also be able to deliver a range of technical training to our customers, from beginner level (clinic) to advanced (lab). Some examples of the products include Medit, exocad, exoplan, hyperDENT, Millbox, iCAM, and provide software demonstrations when required. Your technical background and desire to learn dental and orthodontic workflows will allow you to work on R&D projects to improve CAD / CAM workflows, while delivering benchmark analysis and technical sales support to our account managers. The ability to successfully operate and demonstrate our Dental 3D printers and mills will be a key component. Success in this role means handling customer service and support inquires while providing great training sessions and ensuring customer happiness and success, all while being comfortable both in and outside the lab. This is a challenging and rewarding role, with incredibly interesting work, and great potential for career growth. Working @ Proto3000 This is a full-time, permanent role based out of our Vaughan office. Total compensation for this role includes an attractive base salary, benefits, vacation, and vehicle/travel expenses. You will occasionally be required to travel throughout Canada and the USA for training opportunities, so a valid driver's license, vehicle, passport, and willingness/ability to do so is essential. Ask our employees what it's like to work here and they will tell you: * It's a cutting-edge, innovative industry and company * The company is small enough that you can wear many hats, learn many things, and have a great impact on success * And we enjoy a positive, up-beat, casual culture, with very little red-tape to impede you from doing your job Qualifications * Positive attitude oriented towards problem solving and helping customers be successful * 2 years experience in a customer facing role * 2 years experience working with dental CAD / CAM products * Experience providing customer support is an asset * Expertise with computers, IT, MS Windows and Google Workspace Apps * Experience with any of the following products would be considered an asset (Medit, exocad, exoplan, hyperDENT, iCAM, Millbox, imes icore, vhf) * Experience with DLP 3D printing would be considered an asset * Experience with SLM metal printing would be considered an asset * Experience with design of metal frameworks would be considered an asset * Experience in a similar technical training role is an asset * Experience working in a dental / orthodontic laboratory is an asset * Registered Dental Technician certification is considered an asset but not not required * Valid driver's license, access to a reliable vehicle * Valid passport, and ability to travel throughout Canada and the USA * A post-secondary education, preferably in a dental technical field How to Apply Our online application will give you the option to apply to this role as a complete candidate – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We will review applications as they are received and look forward to hearing from you.