Position Title: Technical Associate: System & Network Administrator

Location: Hybrid (Edmonton)

Salary Range: $33 - $40 per hour

At RWI Synthetics, were not just hiring for a job - were inviting you to join a movement. Forget everything you think you know about interviews or hiring. Our process is designed to get to know you - your dreams, your passions, and how you envision shaping the future. Through a series of conversations, well ensure this relationship is equally beneficial - for you and for us.

The role involves the provisioning and support of the Synthetic Earth platform for internal and external users. Synthetic Earth combines interactive VR, agentic AI, and generative AI experiences in a remote game-like user interface, supported by advanced back-end service APIs for data, interaction, and intelligent agents. RWI hosts this experience on prem.

If this role doesnt feel like the perfect fit for you, share it with the first person who came to mind while reading it. We trust your instincts to help us find the right person for this opportunity.

Who We Are

At RWI, were reimagining whats possible by tackling some of the worlds most significant challenges - disaster readiness, decarbonization, sustainable growth, and inclusive communities. We combine cutting-edge technology, storytelling, and collaboration to create solutions that build a more equitable, sustainable planet.

What Youll Do

• Lead and contribute to innovative projects that deliver real-world impact.
• Collaborate with a multidisciplinary team to create solutions that exceed expectations.
• Combine creativity and technical expertise to tell compelling stories with data.
• Participate in team education, knowledge sharing, and process improvement.
• Systems and Network Architecture:
  • Design, deploy, and maintain robust network and system architectures to support scalable, secure, and high-performance operations.
  • Monitor, troubleshoot, and optimize network and system performance.

• Data Privacy and Security:
  • Implement and enforce data privacy protocols to safeguard sensitive customer and organizational data.
  • Conduct regular audits to ensure compliance with regulatory standards and best practices.
  • Work toward achieving widely recognized security certifications to validate the security of our servers, services, and key assets.
  • Create, maintain, and monitor systems and processes for internal and customer security, confidentiality and usage compliance

• Essential IP and Source Code Protection:
  • Safeguard essential intellectual property, including source code and corporate competitive assets, by implementing stringent access controls and security measures.
  • Develop and maintain disaster recovery and business continuity plans.

• Authentication and Authorization:
  • Develop and manage secure methods for authentication and authorization for accessing data and executing models.
  • Collaborate with development teams to integrate secure identity management systems into our services.

• Knowledge and Data Management:
  • Manage and secure the data library and knowledge repository, ensuring it is accessible and reliable for internal teams and clients.
  • Maintain proper versioning, access control, and backup for organizational data assets.
• Corporate Asset Management:
  • Oversee the organization, security, and accessibility of the company's data library and knowledge repository.
  • Ensure proper version control, backups, and access protocols for critical corporate assets.
• Provision highly-available systems that run service APIs
• Instrument and monitor systems, networks, and APIs in deployment
• Catalogue, meter, measure, monitor, and continuously improve, the distributed infrastructure of machines and mission-critical service APIs
• Apply C, shell, containers, linux/ unix/ gnu toolchain to automate monitoring and administration
• Apply the RWI API in C, shell, linux/ unix, python, and containers toolchains to maintain and extend the provisioned APIs
• Troubleshoot, diagnose, debug and repair service APIs and underlying applications
• Program routine fixes and enhancements to existing service APIs and applications
• Maintain internal branches of github tools
• Maintain and extend the build toolchain for the extensive RWI codebase

What Youll Bring

• Technical Expertise:
  • In-depth knowledge of network administration, system architecture, and cloud technologies
  • Strong expertise in firewalls, VPNs, IDS/IPS, and other security tools.
  • Experience with data encryption, secure authentication protocols, and access control systems.

• Data Security and Privacy:
  • Deep understanding of data privacy regulations and compliance requirements (e.g., GDPR, HIPAA).

• Programming and Scripting:
  • Proficiency in scripting languages (e.g., Python, Bash) for automation and system management.

• Problem-Solving and Analysis:
  • Strong analytical skills to identify, diagnose, and resolve complex network and system issues.
  • Experience with monitoring tools and performance optimization techniques.

• Collaboration and Communication:
  • Ability to work closely with cross-functional teams, including engineering, product, and compliance, to align infrastructure needs with organizational goals.
  • Clear communication skills to document processes and present technical concepts to non-technical stakeholders.

What Anyone at RWI Needs to be Successful

Regardless of role, every member of our team shares these traits:

• Curiosity and drive: You love solving problems and exploring new ideas.
• Collaboration and inclusion: Success is about team wins, and you value diverse perspectives.
• Big-picture thinking: You connect the dots between challenges, solutions, and impact.
• Adaptability and resilience: You thrive in evolving environments.
• Respect and openness: You approach challenges with humility, valuing input from others.

• Emotional intelligence: We place a higher value on emotional intelligence (EI) skills than on job-specific skills. Empathy, collaboration, and effective communication are critical for fostering strong team dynamics and achieving organizational success.

What We Offer

• Purposeful work: Be part of a team where your contributions create meaningful change.
• Collaboration and respect: Work with a diverse team that values equity, inclusion, and your unique contributions.
• Room to grow: Work with a diverse team that values equity, inclusion, and your unique contributions.
• Flexibility: Our remote-first culture means you can thrive wherever youre most productive.
• Support for your journey: Were committed to creating a workplace where you feel valued, inspired, and empowered.

Accessibility and Inclusion

RWI is a Certified Indigenous Business through the Canadian Council for Indigenous Business,

and all team members are Gender-Based Analysis Plus (GBA+) certified. If you require

accommodations during the interview process, please let us know, and well work together to

support your needs. At RWI Synthetic Futures, diversity is a strength. We encourage

applicants from all backgrounds, perspectives, and identities to apply.

How to Apply

Tell us about you. Share your story, your aspirations, and what excites you about this

opportunity. Were interested in the person behind the applicationnot just your experience.

Submit your application and join us in building whats next.