We are seeking a Senior Business Analyst to join a high-performing Agile software release team focused on developing web and API solutions that support the introduction of new technologies and services. The team operates in a dynamic, collaborative environment, working with cross-functional experts across IT, network, operations, and product domains.

• Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements for complex IT solutions.
• Lead initiatives to improve business workflows and system performance within provisioning, dispatch, and network domains.
• Analyze data to detect service delivery anomalies and identify root causes or opportunities for optimization.
• Support the planning and execution of integrated solutions through the full SDLC, from requirements to post-implementation review.
• Collaborate with developers, testers, and product owners in Agile ceremonies and ensure alignment between business needs and technical delivery.
• Lead and support projects focused on performance management, service quality, and reporting frameworks.
• Translate business objectives into detailed epics, user stories, and acceptance criteria.

Requirements

• 5+ years of experience as a Business Analyst in an Agile software development environment.
• Strong analytical and problem-solving skills, particularly related to business process optimization and IT service delivery.
• Proven experience working with cross-functional teams including developers, architects, QA, and product management.
• Solid understanding of Agile frameworks (Scrum, SAFe) and tools such as JIRA and Confluence.
• Experience with data analysis and reporting tools to support performance and quality measurement.
• Familiarity with backend and frontend development environments is an asset:
• Backend tech stack (for context): Java, Angular, Redis, TMP OpenApi, Oracle, MongoDB, Cloud, Docker, Kafka, Spring Boot, CI/CD pipelines.
• Frontend tech stack (for context): ReactJS, JavaScript, NodeJS, WebServices, Cloud.

• Experience in telecom, IT infrastructure, or systems related to provisioning, dispatch, and network operations.
• Knowledge of API design, systems integration, or data science concepts is a plus.
• Excellent communication, documentation, and stakeholder management skills.

Working Conditions:

• Type of job: Temporary Contractor – 1 year with the possibility to extend
• Work hours: Monday - Friday, 40 hours per week
• Location: Toronto, ON