Who we are...

Shuswap Lake Vacation Inc. DBA Twin Anchors Houseboats Vacations is the largest houseboat company in Canada, with the largest boats in Canada. We are the premier houseboat destination on Shuswap Lake. With 1100 km of shoreline to explore onboard our luxurious Twin Anchor houseboats. Our guests have the ability to adventure and see the many highlights of the lake or relax on their houseboat. We are located at the largest marina on Shuswap lake surrounded by mountain scenery. It is the perfect location for after work adventures and to work in beautiful Sicamous, BC. Our company goal is to supply excellent service, support and an amazing guest experience so they can create lasting memories on their Twin Anchors Houseboat Vacation. We are always looking for people to provide excellent service and create a fun positive atmosphere for other employees and our guests!

We have many openings available if the below job description doesn't fit, make sure to check out some of our other job ads to find a better fit. We appreciate all applicants.

Job Description

Job Title:

Host/Hostess Twin Anchors Houseboats

Job Function:

As a Host/Hostess - Hotel Front Desk Clerk at Shuswap Lakes Vacations Inc., your primary responsibility is to assist guests throughout the check-in and check-out processes to ensure a smooth and enjoyable experience at Twin Anchors Houseboats. You will play a key role in welcoming guests, providing excellent customer service, and ensuring a seamless transition as they begin or conclude their houseboat vacation.

Duties and Responsibilities:

Key Responsibilities

1. Guest Arrival & Check-in:
   • Greet guests upon arrival, offering a warm welcome and assisting them with parking assignments.
   • Ensure guests are directed to the correct areas of the marina and that they understand the next steps in their check-in process.
   • Identify captains and co-captains of houseboats, assisting them with the necessary steps for registration, orientation, and any required documentation.
   • Provide guests with a clear overview of the houseboat rental process, including safety procedures, equipment handling, and other relevant information to ensure they have a great start to their vacation.
2. Guest Departure & Check-out:
   • Assist guests during the check-out process when they return from their vacation, ensuring all necessary tasks (e.g., returning equipment, payment, finalizing paperwork) are completed efficiently.
   • Address any last-minute concerns or issues guests may have before departure, ensuring they leave satisfied with their stay.
   • Collect feedback from departing guests regarding their experience to continuously improve services and identify potential areas of improvement.
3. Customer Service & Communication:
   • Provide exceptional customer service to all guests, responding promptly to inquiries and offering assistance whenever needed.
   • Handle guest requests or issues (e.g., special requests, complaints) in a professional and friendly manner, using strong conflict-resolution skills to maintain a positive guest experience.
   • Maintain clear communication with guests throughout their stay, ensuring they are informed of any relevant updates or changes.
4. Operational Support & Team Collaboration:
   • Assist with daily administrative tasks, such as booking reservations, checking guest information, and processing payments, when necessary.
   • Work alongside other team members in the Guest Services Department to ensure the smooth operation of the marina, assisting with guest flow and supporting colleagues during busy periods.
   • Perform other duties as needed based on guest demand or operational requirements, ensuring the marina runs smoothly.
5. Safety & Compliance:
   • Ensure guests understand and follow safety guidelines, particularly when it comes to boating regulations and houseboat operation.
   • Follow all health and safety protocols, including the use of WHMIS (Workplace Hazardous Materials Information System) training to handle any chemicals or cleaning products safely.

Skills & Qualifications:

1. Required Skills & Knowledge:
   • Strong communication skills to interact effectively with guests, team members, and management.
   • Experience in customer service or similar roles, with a focus on providing exceptional service in a fast-paced environment.
   • Hospitality or tourism training and prior work experience in these fields is preferred.
   • Ability to handle conflict or aggressive customers effectively, using diplomacy and professionalism to resolve issues.
   • WHMIS training for safety in handling hazardous materials or equipment.
2. Preferred Skills & Experience:
   • Knowledge of the houseboat industry or experience in a marine environment, which will assist in offering informed guidance to guests and improving the guest experience.
   • Organizational training or experience in directing or coordinating activities, ensuring efficient guest processing and maintaining a well-organized front desk.

Prior experience in a hotel or marina setting is a plus, as it demonstrates an understanding of the type of service and environment the position operates in.

Working Conditions:

• Employment Type: Full-time or part-time, depending on staffing needs.
• Work Schedule: Typically, Thursday, Friday, Some Saturdays, Sunday, and Monday with flexibility during peak seasons or special events.
• Compensation:
  • $18 hourly wage (to be determined based on experience).
  • Tipsbased on guest satisfaction.
• Location: 200 Old Town Road West, Sicamous, British Columbia, at Twin Anchors Houseboats on Shuswap Lake.
  • Beautiful, scenic location with plenty of opportunities to enjoy nature and outdoor activities.

Physical Requirements:

• Ability to stand and walk for long periods, especially during busy check-in/check-out times.
• Occasional need to lift or move small items (e.g., guest bags, office supplies) as part of daily operations.
• Comfortable working in both indoor and outdoor environments, and in varied weather conditions (e.g., rain, sun).

Interested candidates should submit their resume and cover letter, outlining their relevant experience and qualifications. After reviewing applications, qualified candidates will be contacted for the next steps in the interview process.

*Must currently be legally able to work in Canada*