The Community Healthcaring KW provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion.

The Community Healthcaring KW works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff and Volunteers.
We invite you to consider this opportunity to join our team and contribute to this important work.
The Health Centre is currently recruiting for the following position:

Job Title: Clinic Assistant

Pay: $38,902.50 - $46,702.50 per annum

Full- Time Permanent - FTE 1.0

Position Summary

The Clinic Assistant provides non-nursing services for clients and staff to support the efficient and optimal provision of Primary Care services and operations. The Clinic Assistant maintains appropriate communication and documentation with the interprofessional team as necessary.

Specific Responsibilities

1. Accompany clients to exam rooms and washrooms as necessary.
2. Measure client height and weight.
3. Discuss reason for visit and document in client record.
4. Ensure printers in exam room and primary care office hub are stocked with paper, replace ink cartridges when required.
5. Monitor Sharps containers and arrange for disposal as required.
6. Ensure all exam rooms are ready for use every morning.
7. Ensure First Aid Kits are fully stocked.
8. Ensure Crash Carts are fully stocked.
9. Ensure Isolation Room on 1st floor is fully stocked.
10. Continue the MSAA Cancer Screening work as assigned.
11. Place telephone calls to hospitals, pharmacies and diagnostic facilities to obtain client reports as needed. Transmit documents by fax for urgent/time sensitive situations.
12. Prepare and maintain supply of client information packages and hand-outs.
13. Maintain current certification in Standard First Aid Level C, including CPR.
14. Other duties as may be assigned.
15. Work during both regular and extended hours (evenings/weekends) and in Outreach locations within Kitchener as determined by the Health Centre. A minimum of one evening per week will be required.
16. Participate in team and staff meetings and other meetings and committee work as appropriate to support both service delivery and organizational goals.
17. Work from a Social Determinants of Health perspective to improve health outcomes for individual clients and/or for the development of community health and well-being, and to reduce health inequities.
18. Work individually and collaboratively in the development and implementation of quality improvement initiatives and activities.
19. Work in a manner that preserves privacy and confidentiality.
20. Work in a manner that ensures client safety and minimizes risk to clients, volunteers and the Health Centre.
21. Work in a manner consistent with the Health Centres Vision, Mission and Values.
22. Work in a manner consistent with the Health Centres policy and commitment to Diversity, Equity and Inclusion in all processes and practices.
23. Work in a manner that demonstrates self-reflection and personal accountability for work performance.
24. Contribute to the Health Centres practices of hiring, orienting and training of staff.
25. Collect, analyze and report on data and relevant information as required.
26. Participate in research as determined by the Health Centre.
27. Adhere to all Health Centre policies.
28. Adhere to appropriate infection control practices including those related to Covid -19.
29. Maintain status of fully vaccinated for Covid-19, including boosters as they become available.
30. Perform any other duties as assigned by your supervisor.

Accountability

The position is accountable to the Manager, Primary Care

Qualifications

1. Secondary School Diploma.

2. Successful completion of a related post-secondary program such as Health Care Aide or Assistant, Medical Office Assistant or Personal Support Worker.

3. Prior experience within a health care setting.

4. Good interpersonal skills and ability to work collaboratively with other team members.

5. Skills and abilities necessary to work effectively with clients.

6. Ability to maintain appropriate boundaries and work within scope.

7. Must be able to work independently, following specified procedures and protocols.

8. Demonstrated ability to communicate effectively in English, both written and verbally.

9. Experience working effectively with culturally and economically diverse populations

10. Proficiency in the use of a personal computer and software programs including Microsoft Office, email and internet. Previous experience with electronic medical records systems is an asset.

11. Demonstrated ability to communicate effectively in English, both written and verbally.

12. Competency in MS Office Suite programs

13. Ability to work independently as well as an effective member of an interdisciplinary team.

14. Ability to work collaboratively.

15. Ability to maintain strict confidentiality.

16. Experience working sensitively with culturally and economically diverse populations.

17. Ability to obtain a Police Vulnerable Sector Check satisfactory to the Health Centre.

18. The Health Centre requires that all staff be fully vaccinated for Covid-19 at the time of hire and maintain vaccination ongoing as boosters become available. Official proof of Covid-19 vaccination status is a mandatory requirement.

Benefit package:

• Paid Vacation Leave: 3 weeks to start; 4 weeks after 1 year
• Paid Public Holidays & Sick Leave
• Defined Benefit Pension Plan (through HOOPP)
• Extended health and dental insurance
• Life, Accidental Death, and Long-Term Disability insurance
• Employee Assistance Plan

Application Deadline: April 25th, 2025

The Health Centre values the diversity of its staff and welcomes applications from people of all races, ethnicity, religions, culture, sexual orientation, gender identity and those with disabilities.

Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact noted above so that suitable arrangements can be made.

Personal information submitted will only be used for the purposes of this recruitment process.

We appreciate all expressions of interest; however, only those selected for an interview will be contacted.