About Us
Carbon60 is 100% focused on helping companies securely manage their IT infrastructure in acloud environment. We provide both private and public (AWS and Azure) solutions tocompanies across Canada, the US, and internationally. We thrive in a fast-paced environment,where agility and innovation bring out the best in our people. Our solutions, caliber of talent andindustry accolades prove it.

We are hiring a Client Success Manager who is ideally based out of Toronto (but we'll also consider Vancouver BC and Saint John, NB for the right candidate)). The Client Success Manager plays an integral role as a client advocate with a particular focus on our complex and strategic clients. The CSMs purpose is to own and facilitate the post-sales relationship between Carbon60 and the client to ensure an optimal client experience, a long-lasting relationship and continued opportunities.

To be successful you will:
As a client advocate, develop credible and trusted relationships with assigned accounts.
Develop a thorough understanding of the clients needs, requirements and challengesincluding understanding of their technical environment, IT initiatives, business objectivesand overall technology goals
Manage and oversee all aspects of the clients projects, working closely with otherdepartments and roles to build alignment and support to achieve deadlines andoutcomes.
Conduct Quarterly executive business reviews to ensure our solutions are aligning withbusiness and technology objectives, uncover new opportunities to partner and ensurecontinued satisfaction with our services
Collaborate on the development and sale of tailored solutions to address client needs requests
Act as an escalation point for client requests.
Own client facing documentation, communication and reporting to ensure the clientrelationship is captured accurately and holistically
Familiarity using CRM software to manage customer interactions and data analysis,experience with HubSpot is a bonus
Build internal relationships across the organization conveying the clients needs andbuilding commitment on priorities.
Provide a knowledge transfer to the Service Desk.
Develop project plans, identify potential obstacles and solutions, evaluate progress andanticipate client expectations.

Act as an additional screen of quality assurance on the overall performance and deliveryof services for the client.
Demonstrate discipline towards ITIL practices, internal policies, procedures andreporting.
Complete reports and documentation in a way that addresses all audiences.
Jump in and help out in other areas for the team as needed.

To be an ideal candidate you bring:
Min. 5 years experience in customer success or account management
Post-secondary education
PMP is a definite asset, and proficiency in Mavenlink or similar tools is preferred
Experience in the managed services provider (MSP) space or similar technicalenvironment
Proven track record of managing and retaining client accounts
Excellent verbal and written communication skills, including presentation skills.
Demonstrated ability to interact professionally with a diverse group of stakeholders fromexecutives through to technical specialists.
Ability to offer insight, compassion and analysis of stakeholder needs, as well as buildtrusted relationships.
Passion for exceeding client expectations.
Working technical knowledge of complex hosting and cloud architectures.
Must be flexible to accommodate after-hours requirements and urgent client issues.
Exceptional organizational, planning and time management skills.
Strong problem solving and analytical skills.
Thrive in a fast paced, change-oriented environment.

Whats in it for YOU:
Compensation and Perks
Competitive compensation package
Retirement Savings Matching Program (RRSP)
Paid parental leave options
Access to the latest tech
Partnership with Perkopolis Discounts

Flexibility and Time Off
Remote first work environment
Flexible work hours location

Health and Wellness
Employer paid health dental premiums
GreenShield+ Counselling Mental Health
$500 in Health Spending Account annually

Growth andDevelopment
Peer recognition rewards
Work with a knowledgeable, supportive, and empowering team of true cloud experts

As an employer Carbon60 recognizes the importance of balancing our careers with otheraspects of our lives, and our culture reflects this ethos - from flexible work hours to health and
wellness incentives and having fun along the way. We look for people who thrive in an
environment of accountability and at times ambiguity as we adapt and grow our business.
Carbon60 is an equal opportunity employer and we welcome and encourage applications from
people with all levels of ability. Accommodations are available on request for candidates taking
part in all aspects of the selection process. We thank all applicants for their interest in this
exciting opportunity. Only candidates that meet the qualifications will be contacted for an
interview.