Must Have:

• Demonstrated knowledge working with and supporting multiple technical teams.
• Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
• Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
• Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
• Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
• Knowledge in using Office 365, Remedy/eSMT ticketing system.
• Knowledge for providing incident resolution.

Description

• Deliverable: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server), Asset Management, RFID, DCIMS.

Key Responsibilities:

• Fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
• Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
• Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
• Maintenance and support of the IT hardware infrastructure at the Data Centre's.
• Analysis and resolution of hardware and server incidents and problems for infrastructure.
• Documentation and implementation of infrastructure Change Requests.
• Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
• Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
• Available for on-call support when required.
• Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
• Server installation and configuration.

Evaluation Breakdown

Technical Skills - 30%

• Demonstrate Knowledge and Skills with regards to the following:
• Asset Management, RFID Tag technology, DCIMS & Data Lake processes. Demonstrated knowledge building IT infrastructure.
• Knowledge working with and supporting multiple technical teams.
• Knowledge with V-Centre, VMware and building and maintaining virtual servers.
• Knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
• Knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
• Knowledge implementing and supporting security architecture.
• Knowledge building and supporting backup infrastructure.
• Knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
• Knowledge of server installation and configuration, and loading of the Operating System including virtual servers.

Working in an Uptime Tier IV Data Centre - 20%

• Demonstrate Knowledge and Skills with regards to the following:
• Knowledge with ITIL concepts and procedures.
• Knowledge with Corporate Change, Incident, Problem, and Release Management.
• Knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.

Problem Solving - 15%

• Demonstrate Knowledge and Skills with regards to the following:
• Knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
• Knowledge to fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
• Knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
• Knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.

General Skills and Observations - 5%

• Demonstrate Knowledge and Skills with regards to the following:
• Ability for strong documentation and writing skills.
• Knowledge for providing incident resolution.
• Knowledge of engaging vendors to address incidents/issues.
• Ability of working with and supporting multiple technical teams.
• Knowledge in using Office 365, Remedy/eSMT ticketing system.