Job Posting: EPIC Program Worker

Details: Full Time Maternity Leave Contract (1 Year)

Start Date: June 15, 2025

Summary:
The Eviction Prevention in the Community (EPIC) Program provides rapid, intensive, and short-term support to tenants at imminent risk of eviction. The program is grounded in the Housing First and client-centered approach, prioritizing housing stability as a critical foundation for individual well-being.

The EPIC Program Worker plays a pivotal role in responding to urgent referrals, engaging with tenants, landlords, and key service providersincluding the Landlord and Tenant Board, legal services, and income support programsto stabilize tenancies and prevent eviction. The worker is expected to deliver timely and effective interventions, with particular focus on high-priority cases such as those involving a Sheriffs Notice.

A core responsibility of the role is to develop comprehensive case plans aimed at salvaging tenancies and establishing long-term housing sustainability strategies. This includes coordinating services, mediating disputes, and navigating complex systems to connect clients with appropriate supports. The worker must be highly knowledgeable in housing law, eviction prevention, conflict resolution, and crisis management, ensuring that all actions and outcomes align with the EPIC Programs objectives and deliverables.

This is a unionized position, requiring a valid Ontario drivers licence, access to a reliable vehicle, and negative vulnerable sector check.

Reports to:
This position reports directly to the Eviction Prevention Supervisor.

Responsibilities:
Provide responsive, client-centered case management services tailored to each individual or households unique needs and complex challenges.
Deliver trauma-informed, non-judgmental, and anti-oppressive support, grounded in Housing First principles.
Conduct in-person services, including home visits, accompanying clients to service providers, and offering support outside regular hours, including evenings and weekends when necessary.
Assist clients in developing personalized action plans to achieve long-term housing stability.
Receive service referrals from the program supervisor and other designated central referral sources identified by the City.
Implement rapid, wraparound, and short-term case management strategies to prevent evictions and sustain tenancies.
Support capacity building by guiding individuals and households through system navigation within community and government agencies.
Establish and maintain relationships with housing providers, including landlord outreach and engagement.
Educate and support clients on their rights and responsibilities under the Residential Tenancies Act and other relevant housing legislation.
Conduct post-intervention follow-ups at three months or as required to ensure housing stability.
Participate in City committees and working groups as needed.
Schedule and document client appointments in Microsoft Calendar and share updates with management personnel.
Compile, maintain, and report program data, including activity records and program outcomes, as required.
Perform other related duties as assigned.

Qualifications:

Post-secondary degree or diploma in Social Work or a related field, or an equivalent combination of education and experience.
Minimum of three years experience providing intensive case management services to clients with complex needs, particularly those who were previously homeless or at risk of homelessness.
Strong knowledge of community resources and referral pathways to effectively support clients.
Excellent oral and written communication skills for client interactions, advocacy, and documentation.
Understanding of issues affecting vulnerable tenants, including housing insecurity and systemic barriers.
Comprehensive knowledge of the Rent Bank program, Eviction Prevention Fund qualifications, Housing Stabilization Fund (HSF) and its appeal process, Landlord and Tenant Board procedures, Ontario Works (OW), and Ontario Disability Support Program (ODSP).
Proficiency in assessment, case management, advocacy, and negotiation to effectively support clients in crisis.
Competence in Microsoft Word, Outlook, Excel, and data reporting programs for documentation and reporting.
Ability to work independently and collaboratively within a team, with strong time management skills.
Flexibility to work evenings and weekends as needed to meet client needs.
Highly organized and task-oriented, with the ability to manage multiple priorities.
Familiarity with community resources and social services to provide comprehensive support.
Valid G licence, access to a reliable vehicle for work-related travel.
Successful completion of a Vulnerable Sector Check is required prior to the start date.

Work Schedule:
Monday - Friday, 9:30 am to 5:00 pm and occasional evenings and weekends, when necessary.

Compensation:
$32.82 per hour, including applicable pay equity.

Benefits:
Pension Plan.
This position is not eligible for extended health benefits.

How to Apply:
Submit your resume and cover letter to BambooHR.

Deadline:
May 10, 2025, by 5:00 pm.

We thank all applicants for their interest in this position; however, only those applicants selected for an interview will be contacted.

Albion Neighbourhood Services is committed to a healthy workplace that is reflective of the diverse community we serve. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientations or gender identities, among other equity seeking groups. We are committed to inclusive and barrier free hiring and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with applicable legislation. In order to ensure the equal and fair assessment of all job applicants, applicants are asked to make any accommodation request in advance