Position Overview:
The Chick-fil-A Shift Leader supports the overall operations of the restaurant during a shift, working
closely with the Team Leader to ensure smooth and efficient service. They assist in managing team
performance, maintaining operational excellence, and ensuring exceptional guest experiences.
This role acts as a bridge between team members and the leadership team, providing hands-on
support and guidance throughout the shift.
Key Responsibilities:
Operational Support:
• Oversee daily shift operations to ensure all areas (Front of House, Back of House, Drive-
Thru, etc.) are running smoothly.
• Ensure all tasks are completed according to Chick-fil-A standards, including food safety,
cleanliness, and efficiency.
• Monitor and address operational challenges in real-time (e.g., high guest volumes,
equipment issues, or staffing needs).
Team Leadership:
• Act as the point of contact for team members during the shift, providing support and
guidance in absence of team leader.
• Motivate and coach team members to deliver exceptional service and achieve operational
goals.
• Assist with training team members on procedures, tasks, and customer service standards.
• Encourage teamwork and foster a positive, collaborative work environment.
Guest Experience:
• Ensure all guests receive remarkable service during the shift, addressing guest concerns
promptly and professionally.
• Lead by example in delivering Chick-fil-A's "Second Mile Service" and maintaining
hospitality excellence to fulfill our mission: "To win the hearts of the Kanata community
every day through great and safe food, quick and accurate service, and exemplary
hospitality."
Communication & Coordination:
• Communicate effectively with team members and team Leader about shift updates, team
performance, and operational needs.
• Relay important updates or changes from leadership to team members.
• Assist with smooth transitions between shifts by completing task as assigned by team
leaders.
Administrative Duties (as needed):
• Monitor inventory levels during the shift and address shortages if necessary.
• Assist with break schedules and ensure labor compliance.
• Be available to work operationally in positions when required.
• Track shift performance metrics and report updates to the team leader
• Other duties as assigned by Team leader
Key Qualities and Skills:
1. Leadership:
o Lead by example and inspire team members to perform at their best.
o Maintain a calm and confident demeanor under pressure.
2. Proactivity:
o Anticipate challenges and implement solutions before issues escalate.
3. Hospitality-Focused:
o Demonstrate a strong commitment to delivering remarkable guest experiences.
4. Problem-Solving:
o Quickly assess and resolve operational or team challenges as they arise.
5. Team-Oriented:
o Foster a collaborative and supportive work environment.
Hourly Wage: $19.50
RequirementsKey Qualities and Skills:
1. Leadership:
o Lead by example and inspire team members to perform at their best.
o Maintain a calm and confident demeanor under pressure.
2. Proactivity:
o Anticipate challenges and implement solutions before issues escalate.
3. Hospitality-Focused:
o Demonstrate a strong commitment to delivering remarkable guest experiences.
4. Problem-Solving:
o Quickly assess and resolve operational or team challenges as they arise.
5. Team-Oriented:
o Foster a collaborative and supportive work environment.
Hourly Wage: $19.50