Purpose of Role

To deliver exceptional massage and wellness treatments in line with five-star service standards, ensuring guest satisfaction, safety, and well-being while maintaining the integrity and professionalism of the spa environment.

Key Responsibilities

• Deliver a wide range of massage therapies (e.g., Swedish, deep tissue, hot stone) as per spa protocols and guest needs
• Conduct consultations to assess guest requirements and contraindications
• Provide personalised recommendations for aftercare and wellness
• Uphold hygiene and sanitation standards at all times
• Maintain treatment rooms and equipment to luxury standards
• Promote spa services and retail products to enhance guest experience
• Maintain accurate records of treatments performed
• Support spa reception or other departments as required
• Participate in training and development sessions

Skills & Experience
Qualifications Ideally a qualification in Massage Therapy although training will be provided Minimum 1 year in a luxury spa or hotel environment Customer Service

High-level interpersonal and communication skills

Languages

English fluency essential; other languages a plus

Sales & Product Knowledge Familiar with spa products and up-selling techniques Core Competencies

• Guest-focused with attention to detail
• Professional presentation and grooming
• Calm, empathetic and discreet
• Strong time management and reliability
• Committed to health, safety, and confidentiality

This role requires the right to work in the UK, or the right to travel to the UK under the Youth Mobility Scheme

Support for your application and cost of travel to the UK will be funded by the employer