Full Time, Contract

Edmonton, AB

Compensation: $20/hr - $23/hr

Reports to: CNIB SmartLife Manager Western Canada

Direct Reports: Yes

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Coordinator, Accessible Technology Programs & SmartLife Coach who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

• Run fun and helpful workshops (online and in person) to teach people with sight loss how to use their iPhones, iPads, and Windows computers.
• Help create and improve programs that teach people how to use accessible technology.
• Collect feedback to see how programs are working and find ways to make them better.
• Look for ways to improve how we support people and meet our goals.
• Stay updated on new technology and share ideas to keep our programs fresh and useful.
• Let people know about helpful tools, funding, and support available for accessible tech.
• Participate in our Mobile Hub, where we travel to different communities across Alberta, especially areas without a CNIB office—to offer services and ensure all clients have access to the support they need.
• Assist customers in navigating the SmartLife Centre and e-commerce site.
• Recommend technology and devices that meet customer needs, providing demos and training on technology and equipment. Be able to facilitate purchase transactions through the Point-of-Sale system or online system when required.
• Develop and integrate creative programmatic strategies to engage SmartLife customers with existing and new SmartLife accessible technologies.
• Through SmartLife Centres, in-person, virtual programming, building, and maintaining customer relationships by leveraging the portfolio of CNIB accessibility products, services, and programs.
• You will represent SmartLife at all technology fairs and demonstration opportunities and, when appropriate, facilitate access to leading vendors of assistive technology.
• Monitor regional Salesforce content, ensuring accurate and timely data entry and a prompt client referral and engagement process.
• Maintain up-to-date participant files; complete all service tracking in a timely manner; participate in internal meetings; and prepare and provide reports regarding programs and activities.
• Provide resources and work in collaboration and consultation with other CNIB Foundation and Vision Loss Rehabilitation Canada subject matter experts and departments.

Requirements

Education and Certifications

• Degree or diploma in related field, or equivalent work experience.

Experience and Qualifications

• 1-2 years of experience in program development, customer service, and program delivery within a charity/not-for-profit organization
• Demonstrated knowledge and proficiency with accessible hardware and software technologies.
• Personal or professional experience relating to blindness and vision loss.
• Shopify POS and Salesforce knowledge an asset.
• Excellent interpersonal, influencing and communication skills, with the ability to plan and deliver clear communications to a diverse audience.
• Experience in program development and outcome evaluation.
• Strong proficiency in Accessible Technologies, iOS platforms, MS Office Suites, and internet-based software.
• Excellent analytical and problem-solving skills.
• Proven time management, planning, coordination, and organizational skills.
• Professional attitude, results-oriented, strategic, and flexible.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

If this sounds like the role for you, please visit our website to submit an application.

Closing date: April 29, 2025

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.