Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Expedite guests and/or server's orders including the mixing and serving of beverages
• Thank guests with genuine appreciation and provide a fond farewell
• Anticipate guests' service needs and provide service to each guest quickly and accurately
• Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service
• Monitor bar area for seating availability, service, safety and well-being of the guest
• Take the guest order, always trying to use suggestive/ upselling techniques
• Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers
• Process all guest orders thru the POS terminal
• Clear and re-set bar top and tables in bar area
• Thank guests with genuine appreciation and provide a fond farewell
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance repair issues
• Complete any additional reasonable requests by management
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checks I.D.s – for guests who appear to be under 30 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Directing guests to areas & restrooms
• Creating memorable experiences
• Entertaining guests with AMPLIFIED SERVICE
• Lives the Brand

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

• Must be at least 21 years of age
• Follows all food safety & sanitation procedures
• Must be Smart Serve certified
• Practicing all general safety standards
• Performing duties which require bending & reaching
• Lifting & transporting up to 25 pounds
• Standing or walking, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC's 5 core Values and Mission Statement
• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.