- Responsible for maintaining the day to day client relationship and communication
- Lead campaign meetings with clients
- Use analytics to build and present client reports to clients
- Demonstrate media performance value at the pre-sales, in-campaign, and post-sales stages
- Prepare for calls by understanding performance stories from campaign managers
- Set agendas, keep meeting on track, communicate action plans and call notes.
- Manage client expectations on campaign timing, creative approval process, and performance of campaign tactics
- Responsible for the successful delivery of projects and campaigns
- Proactively build client media plans by working with sales directors, campaign managers, and creative specialists.
- Project manage the successful delivery of campaigns
- Kick off creative services process and troubleshoot delays or challenges
- Track performance of campaigns to ensure success against client's stated KPI's
- Work with campaign managers to ensure campaigns are fully optimized
- Optimize the billing of client's campaigns by working with the finance team
- Coordinate and participate in strategic client business reviews
- Solve troubled account challenges by working with account teams (sales, ad ops, creative)
- Present proactive new ideas and category trends to clients
- Identify opportunities to optimize sales, ad ops, and creative processes to ensure an efficient delivery of client campaigns
- Work with the production team to ensure the profitability of client campaigns
- Develop category plans and case studies to position top performing media plans per Category
- Ability to successfully manage Tier 1 accounts day to day, as the SME on the client and the end to end process
- Offers upsell opportunities where it makes sense via strategic insights and recommendations
- Participate in Account and POD growth plannin
- Optimize Walmart Connect processes and efficiency
- Regular cadence of sharing best practices with the rest of the Client Service team
- Mentoring/Training/Onboarding other Account Managers to ensure standardization across the team
- Point of contact for cross functional teams (Walmart, Creative, Insights, etc.)
- College or University diploma in Marketing or equivalent
- 3 years' experience in a similar role with increasing responsibility
- Experience in display advertising media planning, ad operations or sales is an asset
- Knowledge of Omniture, Google Analytics, and Comscore analytics platforms is an
- asset
- Experience using Salesforce.com CRM is a plus
- Advanced Microsoft Office skills, especially with MS Excel
- and Powerpoint
- Business writing and presentation development
- Client facing client management and meeting planning experience
- A positive attitude and strong initiative
- Ability to build and analyze report and make recommendations
- Ability to work well with others
- Organizational skills and attention to detail.
- Ability in managing multiple tasks.
- Bilingual will be a definite asset.