Client Experience Assistant

Job Posting Description:

About Us:
We are a concierge environmental service company providing unparalleled customer service.
We believe in the importance of managing our collective impact with meaningful and tangible outcomes.
We work to protect our clients, the environment and public health through water, wastewater and resource management.

We are true to our word we do what we say we will when we say we will do it.
We are constantly improving, innovating, adapting and learning.
We believe in sustainable communities and that our clients care.

About the Job:
We're looking for a Customer Service Assistant to join our growing team. This is an entry-level role ideal for someone with a strong interest in client service and a desire to learn and grow within a supportive, fast-paced environment.

In this role, you'll be one of the first points of contact for our clients, helping to ensure their experience is smooth, responsive, and positive. Youll also support internal teams by keeping client information organized and assisting with general administrative tasks.

About You:

Experience in customer service or office administration is preferred but not required

You have a positive attitude and are eager to learn

Strong communication skills friendly, clear, and respectful

Good organizational habits and attention to detail

Youre comfortable with Microsoft Office (Word, Excel, Outlook)

You work well independently but also enjoy being part of a team

You believe a sustainable future is possible and want to help create it

Key Responsibilities:

Handle client communications across phone, text, and email

Respond to inquiries with clarity, professionalism, and a helpful attitude

Provide general information to clients and the public about our services

Support with administrative duties like filing, photocopying, data entry

Enter and maintain accurate client information, schedules, and notes in our CRM system (training will be provided)

Helping the team with small special projects as they come up

Why Join Us?

Supportive, collaborative team environment

Clear training and development with room for advancement

Youll make a difference in peoples lives and for the environment

A welcoming space where your ideas and energy are valued

Opportunity to build valuable skills in client service and operations

Compensation:
Hourly ($19-22 depending on experience) with a 6-month probationary period, with intention for moving the right candidate through to a full-time permanent position based on performance. Initial compensation is based on relevant experience.