Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters, were honored to have received theCanadian Non-Profit Employer of Choice Awardfor our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a community-based agency, were dedicated to the mental, physical, and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

2 weeks accrued vacation + 1 flexible day each year

Up to 18 sick days accrued per year

HOOPP Pension Plan enrollment

Ongoing professional development plus $250 (pro-rated) annual funding for continuing education and certifications

$350 (pro-rated) annual allowance to invest in achieving your personal wellness goals

Mileage reimbursement for work-related travel

We are looking for a Medical Administrative Assistant to join our team!

The Medical Assistant will provide support to RAAM management and clinical team, whose focus is carrying out administrative tasks that impact daily operations including front desk reception duties. The Medical Assistant is responsible for performing general office duties, including participating on organizational committees and providing project support.

Status: Contract full-time, 37.5 hours per week, until February 2026 - Note, this posting is for an active vacancy.

Salary: $42,930.00 - $49,825.84 annually. (Candidate qualifications will be considered when determining the starting salary)

Location:This position is based out of our 60 West office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.

What You Will Do

• Facilitates any immediate requests and coordination such as receiving deliveries and engaging with vendors/service providers.
• Engages with clients to collect client feedback.
• Maintains supply inventory by checking stock to determine inventory level, replenishing supplies, ordering supplies as needed, verifying receipt of supplies.
• Acts as a liaison between the Program Manager and staff to ensure appropriate coordination and follow-up on day-to-day needs.
• Where applicable, manages and maintains the Managers and teams work schedule, including scheduling shifts for the 24/7 programs
• Manages and maintains confidential information.
• Manages and maintains the schedules of the physicians, consultants and the managers by planning and scheduling meetings, client meetings, and trainings; using MS-Outlook Calendar to its fullest capacity.
• Coordinate Physician/ Consulting billing (OHIP billing)
• Maintains electronic filing system as needed. Enter and update client data and pull data reports for program managers and funders as required.
• Creates, revises, and improves systems and procedures by reviewing operating practices, record keeping systems and forms; Implements changes as approved by Manager.
• Performs other duties and responsibilities including special project support, as assigned by the Manager.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Post-secondary diploma in Business/Office Administration - Health Services is required.
• Minimum 3 years of related medical administrative support experience
• Prior experiencing managing client or health records and filing systems is preferred
• Previous experience with OHIP billing is preferred
• Lab certification and/or procedure training is considered an asset.
• Superior knowledge and understanding of administrative role supporting clients, management and physicians
• Expertise with database reports
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Ability to travel within and around Peel Region and Dufferin County.
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Monday April 21, 2025 @ 4:00 PM

At the Canadian Mental Health Association Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, youll not only assist people who are struggling, youll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Mtis, Inuit and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [email protected]

Use of Artificial Intelligence (AI) in Recruitment
To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted.We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.