We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSPs operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Todays Product of the Year, G2s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
As an IT Operations Specialist, you will be responsible for ensuring the well-oiled running of both our internal IT stack and surrounding infrastructures. This will involve research, analysis, design, and planning, as well as teamwork and collaboration, to achieve the smooth continuity of the ScalePad landscape. This is a unique opportunity to participate in every aspect of Internal IT. You will have the guidance to learn, optimize, advance, and grow every quarter.

Responsibilities.

• Endpoint management:
  • Hands-on experience with Jamf
  • Strong background in managing Mac devices in a corporate environment
  • Mobile device management and Endpoint Protection (antivirus) Management
  • Provide hands-on support for end-user hardware, including troubleshooting and maintaining Mac devices, with a strong focus on macOS performance, configuration, and system updates.
• Automation & scripting:
  • Interest or experience in automating repetitive tasks or support workflows
  • Familiarity with scripting languages like Bash or Python is a plus, but not required
• Identity & access management:
  • Understanding of user lifecycle management and general access control best practices
  • Experience administering Google Workspace (or similar)
  • Access and credentials management to ensure the secure running of ScalePad and its many product lines.
  • Create and maintain all documentation pertaining to Internal IT
• Application management:
  • Able to assist with provisioning, license tracking, and general admin duties
  • Familiar with supporting and managing commonly used SaaS tools (Zoom, Google Workspace, Slack, 1Password, etc.)
  • General maintenance for all SaaS apps and systems
• Security mindset:
  • Awareness of basic endpoint security and good security hygiene
  • Experience working within a SOC 2-compliant environment is a plus.
  • Participate in educational opportunities to keep your fellow Rocketeers informed about all things security and Internal IT.
• Networking Fundamentals
  • Able to troubleshoot basic network issues (VPN, DNS, DHCP, Wi-Fi)
  • Familiarize yourself with our technology and infrastructure stack and the different approaches to maintaining it.

Qualifications.

• 2+ years of IT support experience
• 2+ years of supporting and administering a macOS environment
• Experience with MDM solutions, particularly Jamf.
• Hands-on experience with Atlassian products like Jira and Confluence, and competence in Google Workspace Administration
• You are a continuous learner and problem solver, you love sharing ideas, and tackling problems.
• You are a proactive and self-motivated individual who demonstrates a keen sense of initiative, excels as a self-starter and possesses the ability to anticipate and proactively address challenges.
• You are committed and take pride in delivering high-quality results efficiently.
• Passionate about team success and achieving operational excellence
• Exceptional interpersonal skills, including strong customer service, empathy, and openness to feedback. Comfortable and adept at public speaking and presenting to large groups.
• Bonus: Knowledge of MSP and SaaS industries, proficiency in monitoring tools like Grafana or Prometheus, skilled in bash scripting and experience with automation solutions

What Youll Love Working As A Rocketeer:

• Everyones an Owner:Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future and you share in the rewards.
• Growth, Longevity and Stability:Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development:Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility:Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear:Whether in the office or at home, youll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables
• Comprehensive Benefits:Weve got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs dont knock on your door every day.

ScalePad is not your typical software company. When we hire you, we arent just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.