POSITION SUMMARY

Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Xaads Xiinangaa XaaydaGa Xaaynang.ngaay Haida Ways of Being, support the aspirations of Haida communities and entrepreneurs, create careers and improve the economy of Haida Gwaii.

Reporting to the Ocean House Manager, the Server position will be responsible for delivering an exceptional guest experience. The hours of work will include early mornings and weekends.

DUTIES & RESPONSIBILITIES

• Take food and beverage orders in POS and ensure prompt delivery and quality of food and drinks

• Explain ingredients, and preparation techniques to guests
• Run food to tables and bus tables
• Knowledge of menu
• Maintain awareness of dietary and allergy concerns of guests and communicate to the kitchen
• Present bills and ensure cash-out procedures are completed correctly
  
• Set up for minimal bar service in the dining room

• Set up and tear down dining room, lounge, and conference room, setting up tables, chairs, cutlery, and linen
• Handle guests complaints and concerns promptly and professionally
• Organize storage areas, cleaning of dining room, lounge, and conference room, polish cutlery
• Ensure dining room, lounge, and conference room are always clean and tidy

• Other related duties as required

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organization and time management skills
• Understanding of Haida cultural values
• Ability to deal with conflict in a calm and professional manner

TRAINING, EDUCATION AND EXPERIENCE

• Experience serving in a restaurant or guest experience is considered an asset
• Bartending experience is considered an asset
• Working knowledge of restaurant point of sales systems is considered an asset
• Serving it Right certificate considered an asset

Location

Ocean House

Massett, British Columbia