- Responds to customer service inquiries over the phone and via web-chat
- Gathers information to qualify/disqualify prospective customer leads
- Offers information regarding resources and Zoocasa services
- Provide warm intros from prospects to our Agents
- Develops knowledge of Zoocasa Agent team and an understanding of regions and areas of specialization
- Book customers for meetings with Realtors
- Collaborative development of scripts and service offerings for clients
- Responsible for following up with incoming leads from Zoocasa.com and partner referrals
- Responsible for conducting a high volume of outbound follow-up calls
- Manage Weekly & Monthly reporting of activity
- High school diploma required or equivalent years of applicable experience
- Excellent communication skills
- Motivated, go-getter with a commitment to delivering results and achieving targets
- Knowledge and interest in the real estate industry; this would be the ideal role for someone considering a future career as a Real Estate Agent, which is one potential promotion path from this role
- Dental Care
- Vision Care
- Extended Health Care
- Wellness Program
- Paid Vacation
- Paid Holiday
- Paid Sick Days
- One-time stock option
- Fully remote environment
- Amazing company culture
- And more…