Job Title: French Senior Lead Software Engineer (ServiceNow- IT Operations Management - ITOM) Location : Toronto and Montreal (Remote)

Language : French-speaking for Canada

JD: Minimum experience 8+ years of experience in ServiceNow Platform.

Must have an experience on ITOM (IT Operations Management - ITOM):
Proven experience with ServiceNow ITOM modules, particularly Discovery, Service Mapping, Event Management, and/or Cloud Provisioning and Governance

Key Responsibilities:

• Design, implement, and maintain ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance).
• Leverage ServiceNow ITOM best practices to improve operational efficiency and provide proactive support for IT infrastructure.
• Conduct impact analysis and troubleshooting for ServiceNow ITOM components, ensuring smooth integration with other ServiceNow modules and third-party systems
• Collaborate with cross-functional teams to define and deliver end-to-end ITOM solutions, focusing on incident, event, change, and problem management
• Work on ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
• Strong understanding of ITIL processes (Incident Management, Change Management, Problem Management, etc.) and their integration with ServiceNow ITOM
• Experience in the configuration, customization, and administration of ServiceNow
• Ability to perform troubleshooting and resolution of ITOM-related issues.
• Ability to design and implement complex solutions within the ServiceNow platform.
• Familiarity with ServiceNow orchestration and automation

Should be certified in any of the following (must have one or more certifications)

• CIS ITOM
• CIS Discovery
• CIS Service Mapping
• CIS Event Management
• CIS Cloud Provisioning and Governance

Must have certificates

• CSA
• CAD