At Symend, we're revolutionizing customer engagement, and we need a dynamic Partnership Manager to fuel our expansion. This role is your chance to shape the future of customer interactions across North America and the UK, driving our growth in telecommunications, financial services, and utilities.
As a Partnership Manager at Symend, you'll drive revenue growth by managing existing partnerships and building a robust referral network. You'll focus on expanding our market reach in key verticals, generating sales qualified opportunities (SQOs) and boosting revenue.
This role is ideal for a self-motivated professional who thrives in a fast-paced startup environment to critically analyze Symend's offering to design an ideal partner profile and build a plan to initiate, manage and enable those relationships.
You'll have the unique opportunity to establish Symend's partner ecosystem as you play a pivotal role in building our referral partner network and managing our top tier existing partners.

• Drive revenue growth by building the partner ecosystem from scratch
• Prospect for strategic partnerships to access new markets and enhance Symend's global footprint
• Communicate Symend's platform value to partners, increasing brand awareness and revenue streams
• Develop pipeline growth and co-selling opportunities through sales presentations with Sales and Partner teams

• Build and scale a referral partner program across core verticals in North America
• Generate SQOs through the referral network, supporting Account Executives in revenue conversion
• Develop new revenue streams through Strategic Alliances, focusing on core banking platforms and tech aggregators
• Manage existing referral partner consultants in North America and the UK

• Represent Symend at relevant events and speaking engagements
• Manage partner-led thought leadership events from planning to execution

• Support deal contracting requirements (Partner Agreements, SOW, MSA)
• Coordinate with internal teams for approvals and sustainable deal frameworks

Education:

• Degree in business technology management, IT, or related field

Experience:

• Experience in partner channel sales, delivering revenue-generating SQOs
• Proven track record in building and managing referral partner programs
• Experience with Microsoft partnerships is an asset
• Project management skills for event coordination
• Enterprise sales experience preferred

• Enterprise Growth Catalyst: Drive revenue growth through co-selling and strategic partner engagement, delivering SQOs to the Enterprise Sales Team
• Relationship Architect: Own building and and nurturing referral networks across North America and the UK, partnering with leading consulting firms, strategic alliances, and tech aggregators.
• Entrepreneurial Trailblazer: Identify and seize new market opportunities with a proactive, self-starting mindset.
• Industry Visionary: Leverage deep understanding of Telecom, Financial Institutions, and Energy/Utilities to drive strategic partnerships.
• Strategic Event Orchestrator: Plan and execute impactful thought leadership events and public speaking engagements.
• Technical Ambassador: Serve as a commercial and technical SME, articulating complex concepts to diverse audiences.

• Open office environment (Remote Opportunity available)
• Frequent cross-border and local travel to client sites and events
• May be required to work additional hours for special program events or critical delivery dates

• Indirect management of North American and UK referral partners.

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