Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

The Security & Loss Prevention (“SLP”) Specialist role is focused on supporting Parkland's retail and commercial business spanning Canadian operations. Scope will include:

• Process Development & Documentation: work cross functionally to develop / clarify processes, achieve alignment, document and implement.
• Project Support: lead projects with internal and external stakeholders.

• • E.g., facilitate drive-off reviews with operations to uncover opportunities for loss reduction.
  • E.g.2., coordinate the collection of data from Ops and with the support of external vendors to understand the security equipment landscape. Subsequently, identify gaps and budget to address.
  • E.g.3., streamline the forms on the ThinkLP (“TLP”) case management portal to provide operators with a more efficient process for submitting incidents.
• Communications: develop content and facilitate distribution of internal and external communications.
• Training: develop bulletins, training materials for internal and external Ops.
• Case Investigation and Audits: perform incident investigations and auditing. Incidents span site-level activity, drive-offs, Journie membership misuse, etc.

This position supports the drive towards loss prevention and a proactive approach towards safe operations. A big emphasis will be placed on building and maintaining strong relationships with cross-functional business partners (internal and external) and shifting focus from reaction to prevention through process / tool and process development while establishing a training center of excellence. This role is also subject to supporting other duties as required.

Responsibilities:

Process & Project Management

Process Development

• Oversee process development for SLP-related processes.
• Work closely with Operations, Facilities & Infrastructure, HSE, Legal, Training and other teams to develop, document, and roll out processes that are focused on security prevention.
• E.g., develop a consistent, national process for criminal background checks with retailer applications.
• E.g.2., align with Operations and Legal on process to allow retailers CMS camera footage access. Identify risks, mitigation steps and process for granting access.
• E.g.3., work cross-functionally to clarify responsibilities for how Parkland manages missing child alerts.

Project Management

• Coordinate projects focused on reducing losses and shifting to a prevention-focused, analytically oriented organization.
• E.g., perform drive-off Ops region reviews to uncover opportunities that will reduce losses such as prepay for select pumps and missing cameras.
• E.g.2., lead projects with SLP vendors such as upgrading the TLP portal to streamline the case submission process for operators.

Innovation

• Maintain relationships with SLP service vendors e.g., ThinkLP, I3, SAS, etc.
• Work with vendors on innovation opportunities within the SLP software space.
• Support pulling together business cases for piloting solutions that could benefit PKI from a security perspective and beyond (e.g., merch via AI detected patterns).

Communications, Training & Stewardship Communications

• Develop internal and external communications to share security incident learnings and support prevention / reoccurrence.
• Work cross functionally with the HSE Team and Programs Team to ensure alignment with safety protocols and the operational standards and norms (OSN).
• Facilitate content development, translation (via PKI's translation service), distribution, and posting to the Gateway portal.

Training

• Support the goal of establishing the SLP Team as a training center of excellence (“COE”) for security and loss prevention.
• Develop monthly bulletins for retail and cardlock operators on pertinent topics to support safe and secure operations.

Stewardship

• Develop monthly SLP reports for Ops leaders summarizing security incidents and presenting solutions / proposals for consideration.
• Develop stakeholder presentations and facilitate cross-functional engagement.
• Ensure fraud metrics are qualitatively captured and shared across the organization – KPI clarity is fundamental for driving down fraud exposure.

Case Investigation & Audits Case Management

• Support Parkland's SLP case management and station oversight with the overarching goal of reducing exposure in the following areas:
  • Physical security
  • Drive-offs
  • Loyalty fraud
  • HSE related security events
  • Etc.

Education:

• Bachelor's Degree in Business Administration, Finance / Economics, Criminology and Policing, or a related discipline.

Requirements:

• Two or more years of relevant work experience the security / loss prevention / fraud space and or retail / commercial fuelling operations.
• Highly adaptable with an appetite for growth; detail oriented and organized to navigate a cross functional and collaborative environment with competing priorities.
• Strong work and education experience, demonstrating organizational, communication and analytical skills, a proven record of positive business results, and an appetite for an increased level of responsibility.
• Ability to coordinate projects starting with defining and aligning stakeholders on scope, establishing key milestones, and seeing the project through to completion.
• Proficient with the Microsoft Office Suite with a focus on Word, Excel, PowerPoint, Teams, SharePoint, and Visio
• Security personnel licensing authorizing you to be a security service worker in Canada.
• Experience working with ThinkLP / SalesForce software and security streaming software.
• Bilingualism (French and English), oral and written, is an asset.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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