Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Flexible work options and summer hours for eligible employees
• Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer

The Opportunity:

Reporting to the National Training Manager, the Retail Communications Coordinator is responsible for the management and distribution of retail operations communication to Parkland retail locations and operations team. The ideal candidate will have a strong communication foundation and proficiency in working with online platforms and administrative experience. This role requires strong time management, prioritization and detailed orientated acumen to help enhance communication in a retail fuel and convenience environment. The Retail Communications Coordinator is responsible for daily management of retail communications distribution via email, Staffbase and Parkland's centralized communications platform (Gateway). This includes, but is not limited to, reviewing internal teams requests, distributing based on request needs / urgency and scheduled postings of non-urgent communications, and supporting user access issues. The coordinator will also work closely with key internal team to ensure relevant content and searchability is user-friendly for the user. The Retail Communications Coordinator will work closely with Retail Communications Specialist. They also work cross-functionally with Recruitment Specialist and Training team, to enable cross-training support and administrative/coordination support.

Responsibilities:

Retail Communications Administration

• Manage Retail Communications inbox, ensuring that priority /urgent postings are being addressed in a timely manner.
• Create and distribute communications, documents, and news bulletins from multiple business functions via centralized portal (Gateway), email, and/or Staffbase platform, following Retail Communications process & guidelines.
• Work closely with internal teams to ensure content follows the guidelines set by Retail communications and content is comprehensible to the audience.
• Cross-functional support with translation to ensure all postings are available in both English and French.
• Maintain Parkland branding standards for all communications.

Portal User Experience Enhancements

• Understand / identify / escalate issues and continuously improve communication processes and programs where possible.
• Attend regular IT Gateway support meetings to stay up to date on portal processes and improvements.
• Support with scheduled portal clean-up. Implement and complete required changes. As needed, organize working sessions with internal teams to implement larger changes within platform.
• Work with Operations team to support user access issues and troubleshooting. Monitor user access regularly via reporting process.

Projects / Strategic Initiatives

• Support the development and execution of Annual Communications Plans.
• Assist in creating and distributing communication plan based on project needs.

Document Management & Translation Support

• Support Communications & Training Team by completing document edits/revisions, formatting and version control, as required.
• Coordinate translation needs, following Parkland's translation process.

Recruitment Administration Support

• Working collaboratively with Recruitment Specialist by supporting scheduling meetings/interviews, record maintenance, event planning such as trade shows/conferences.
• Support coordination of credit, background checks and other documents to/from candidates.
• Become familiar with initial triaging and screening process, enabling back-up support for Recruitment Specialist.

LMS Administrative Support

• Become familiar with LMS Coordinator activities, enabling back-up support for the LMS Coordinator.
• Support LMS Coordinator as needed or as deemed necessary for projects.

Education:

• Post-secondary in public relations, communications, or similar relevant field, is an asset.

Requirements:

• 2+ years of coordination and document management experience is required, preferably in communications, and/or recruitment/training or similar relevant role function.
• Bilingual (English/French) is an asset.
• Proficient in Microsoft office programs with the ability to learn and understand new systems quickly and effectively
• Self-motivated and proactive to anticipate the needs of the business
• Outstanding organizational and time-management skills
• Must be customer service oriented
• Must be willing and able to design, implement and follow processes
• Ability to effectively manage multiple and competing priorities in a fast-paced changing environment
• Experience and knowledge in copywriting, proofreading and editing
• Strong attention to detail and ability to problem solve issues and errors
• Excellent interpersonal skills, ability to develop and maintain strong collaborative partnerships with stakeholders across all levels of the organization.
• Excellent portfolio with a proven track record of successful project management examples
• Experience working with various communications platforms is an asset (Staffbase, Contentful, Jotform)
• Photo, video-editing skills and web design is an asset
• Persistent when gathering required information or data across a large and diverse group

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another's unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

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