POSITION SUMMARY
The incumbent will coordinate facility & program activities and supervise staff to ensure the effective and efficient provision of services.
ROLES AND RESPONSIBILITIES
Liaise with the leadership team to coordinate and integrate service delivery across the agency, including providing regular reports on site
statistics/activity
Establish site procedures that are consistent with the agencys strategic direction, core values, policies, and program/funding guidelines
Manage site resources and assign tasks to effectively meet performance expectations
Manage site budgets, keep track of financial information, and provide respective reports as needed
Approve staff time off requests and coordinate site coverage to ensure it is appropriately staffed during business hours.
Participate in recruitment, manage new staff orientations, organize training, conduct performance reviews, and implement staff discipline as
required
Supervise and coach front line staff, provide direction, drive accountability within the team, and establish expectations in a one-on-one or in a
group setting
Coordinate site meetings and prepare respective materials, minutes, and agendas
Assist senior leadership in the deployment of new programs and initiatives, coordinate respective launch activities, and provide staff with
information and direction as required
Manage customer service and address escalated conflict/complaints including submission of incident reports
Moderate conflict among staff and liaise with senior leadership, escalating issues as appropriate
Establish client service initiatives including community events, career fairs and any other special projects related to the programs and services
offered by the department
Monitor service quality and compliance and establish improvement strategies to meet program requirements
Develop and maintain strong relationships with key social service organizations and networks
Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business
associations
Coordinate facility maintenance & repairs
Other duties as assigned by senior leadership
QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
Completion of a post-secondary program in Social Services, Business Administration or related field
3-5 years of experience working in role with high levels of communication, organization, and time management requirements
Advanced computer skills and effective research skills utilizing internet resources
Excellent communication skills & attention to detail with ability to produce grammatically accurate emails, letters and formal communications
Ability to multi-task; highly organized with strong time management skills
Capable of working efficiently and accurately under pressure; flexible to changing demands of the job
Strong interpersonal skills to liaise with various agency stakeholders
Able to exercise discretion with personal and confidential information
Access to reliable transportation for travel outside the office
Bilingualism (French/English) an asset
Current and clear criminal record check, including vulnerable sector screening
ADDITIONAL NOTES
Travel outside the office will be necessary
May be required to work non-standard hours (evenings & weekends)
Must have the ability to work from home as needed
META Employment Services is an Equal Opportunity Employer, committed to fostering an inclusive, equitable, and accessible environment where allemployees feel valued, respected, and supported.