Who We Are

At StellarAlgo we are inspired and united around innovating the future of fan experiences. We are brought together by the belief that accessible and actionable data inspires the personalized and authentic experiences that create lifelong fans. Through a combination of embracing challenges, a belief that alignment enables autonomy and a committed team, we believe in empowering our players to achieve big things where it comes to solving interesting problems with data. In fact, our biggest investment is in you; we give you what you need to focus on your professional growth and career development, all while developing software that directly impacts our customers and their fans. We will challenge you and you will be surrounded by people equally committed to the companys success, allowing for constant collaboration.

The Role: Are you up for the challenge?

StellarAlgo is the sports CDP that makes it easy to access and take action on fan data across teams and leagues, increasing fan engagement, revenue and sponsorship opportunities.Were focused on growing and monetizing the world's most passionate digital audiences by recruiting high performers who know how to go for gold, work with their team, solve problems in real time, and speak up with creative ideas.

As our Director of Customer Community & Education, youll build and lead the StellarAlgo Community Program from the ground up, with the goal of empowering our customers through connection, shared learning, and strategic value. Reporting to the SVP of our Teams and Events Business Unit (TEBU), youll oversee a growing teamincluding our Training Manager and a Customer Success Managerand create a dynamic hub where sports and entertainment organizations connect, collaborate, and innovate together.

This role sits at the intersection of Customer Success, Product, and Marketing, offering a unique opportunity to shape how customers engage with our platform, each other, and the broader industry. Your leadership will ensure that the StellarAlgo Community not only inspires loyalty but actively drives business outcomes by deepening relationships, surfacing insights, and supporting customers in unlocking the full value of their data.

What You'll Do

• Lead the Community team, including direct reports from Training and Customer Success, to deliver high-impact engagement programs and scalable education initiatives.

• Design and execute a strategic community roadmap, aligned to Customer Success and StellarAlgo priorities, that builds connection, loyalty, and measurable value for our customers.

• Curate and produce compelling content that drives engagementwhether by crafting original pieces (webinars, panels, stories) or strategically repurposing and packaging existing materials from Product Marketing (e.g., feature launches), CS (e.g., case studies, success stories), and Product Innovation & Analytics (e.g., industry and league trends).

• Work cross-functionally to mine insights from product usage, partnership goals, and CS plans to highlight customer impact and inspire others within the communitywhile collaborating on approvals and content delivery.

• Empower the Training Manager to create and iterate scalable, self-serve training and onboarding programs that support every stage of the customer journey.

• Facilitate structured feedback loops with Product and other stakeholders to test features, gather input, and support innovation through direct customer insight.

• Build and maintain strong relationships with community advocates and champions, enabling peer-to-peer knowledge-sharing and a sense of belonging within the platform.

• Track key metrics and KPIs to evaluate the health of the community and continuously optimize engagement and program effectiveness.

What We're Looking For

• Proven experience building, managing, or significantly contributing to a thriving B2B or customer community program, ideally in the SaaS industry driving to measurable business outcomes.

• Strong understanding of customer engagement, community-building best practices, and content marketing strategies.

• Experience with digital community platforms (e.g., Mighty Networks, Circle, Insided, or similar), plus comfort with tools like HubSpot, Teams, and Intercom.

• Strong writing and communication skillsyou know how to translate industry insights into engaging, accessible content.

Who YouAre

You're a builder, a connector, and a storyteller. You love bringing people together around shared goals and celebrating their wins along the way. You know that great communities dont just happentheyre nurtured, curated, and led with purpose.

• A natural collaboratoryou work well across departments and arent afraid to roll up your sleeves to get things done.

• A strategic thinkeryou see the big picture but can also operationalize and measure success along the way.

• Curious and passionate about the sports and live audience industryyou stay on top of trends and think about how to deliver insights in a way thats valuable to others.

• Energized by growthyoure excited by ambiguity, iteration, and the opportunity to build something impactful from scratch.

The data is clear diverse teams are not only the right way to go, theyre the profitable way to go. StellarAlgo is an equal opportunity employer that prioritizes creating an inclusive work environment for our team. We focus on hiring candidates with unique perspectives and opinions that improve our ability to apply creative solutions to complex problems.