- Process all transactions slated for eXpress Pay are processed on a timely basis
- Assist AST with HubSpot A/R enquiries, responding to assigned tickets within 24 hours
- Review and approve/reject all incoming CDN commission deposits
- Maintain the flow of each method of deposit (FTNI, e-transfer, in-branch, wire transfer, bill payments, bank transfers)
- Identify commission deposit items on provincial bank statements
- Identify any issues with commission deposits and bring to the attention of Team Lead for solutions
- Communicate with Agents (within eXp and outside brokerages) about the status of A/R
- Communicate with Transactions/Transaction Closing/A/P Teams to identify o/s monies
- Support other departments with the Finance Team when necessary
- Regularly attend Team meetings to keep up with all changes/updates to policy and procedures
- Assist Team Lead with any tasks assigned
- Other Accountabilities as Assigned
- Perform designated job tasks efficiently and within the provided time frame
- Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels
- Attend virtual meetings, provide updates on progress, and actively participate in discussions
- Adhere to company policies and guidelines, including data security and confidentiality
- Complete assigned projects, assignments, or tasks with attention to detail and quality
- Manage and prioritize workload effectively to meet deadlines and deliver results
- Continuously update job knowledge by participating in training opportunities or self-directed learning
- Collaborate with colleagues on shared documents or projects using remote collaboration tools
- Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges
- Ensure availability and responsiveness during agreed-upon working hours
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- Associate's degree preferred
- 1+ years experience in Canadian Real Estate
- 1-2 years experience working in Accounts Receivable preferred
- Basic understanding of basic accounting principles
- Prior experience with Broker Wolf experience strongly preferred
- Proficient in Microsoft Office including Word & Excel and Google doc's required
- Must be comfortable in a remote office environment working with various communication technologies
- Excellent written and verbal communication skills
- Must be highly flexible, working in a very fast paced environment and have a strong attention to detail
- Must have a positive attitude and excellent ability to work independently with little supervision
- Willing to work additional hours if required
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Experience in the real estate industry strongly preferred
- Excellent communication skills both written and verbal
- Experience in coordinating events and group activities
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
- Remote Work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and softwares to work remotely
- Medical, Dental, Vision, Long-Term Disability
- Life Insurance and AD&D
- Subscription to Calm and Vitality Wellness Programs
- Paid Vacation
- Paid Holidays
- Up to 4 Paid Personal Days
- 5 Paid Sick Days
- One time stock option
- $20/pay cheque for the first two pays of the month for your mobile phone/internet
- RRSP employer match
- Fully remote environment
- Amazing company culture
- And more..