The Town of Tillsonburg is looking for one (1) Temporary Part-Time Fire Communicator who would be responsible for ensuring our communities and first responders get the help they need, when the need it, always. Key duties include; emergency and non-emergency call answering, call processing, dispatching and tracking of emergency resources, incident communications support, incident reporting, and customer service.
Department: Fire & Rescue Services
Division: Fire Communications Services
Group: Tillsonburg Dispatchers Firefighters' Association
Reports To: Assistant Chief, Communications and Administration
Grade: Association Agreement $31.33 per hour (2025 Agreement Rates)
Hours of Work: TemporaryPart-Time (shifts could include Days/Afternoons/Evenings/Weekends/Holidays)
Contract Start Date: May 2025
Contract End Date: August 2026
Openings: 1
Vulnerable Sector Check is required for this position.
Interested Candidates please apply by end of day Wednesday April 23, 2025.
Responsibilities:

• Answer emergency and non-emergency calls and alarms
• Effective emergency and non-emergency communications
• Solicit incident details from caller and allied agencies
• Call processing using computer, telephone, radio and information technology
• Timely dispatch and tracking of emergency resources
• Operate radio, phone, CAD, recorder, and computer information technology
• Maintain unit status
• Log information on phone, radio, CAD, recorder, and RMS
• Maintain detailed incident records
• Verify incident information and transfer Standard Incident Reports to partners
• Coordinate and liaise with internal and external partners
• Maintain emergency contact list
• Anticipate needs of Incident Command and first responders
• Maintain running assignments and CAD mapping
• Maintain CAD, computer, phone, recorder, software, data and IT Infrastructure
• Test IT and back-up systems
• Exceptional customer service and issue management
• Continuous improvement initiatives
• Performs other duties as assigned

Qualifications

• Two (2) year community college diploma in a related field of study or equivalent experience and/or training in Communications or a related field is required. A diploma in Emergency Telecommunications is an asset.
• Previous knowledge of emergency services is an asset.
• NFPA 1061/NFPA 1225 Level I & II accreditation an asset or ability to obtain.
• Excellent typing and verbal communication skills
• Active listening skills
• The ability to demonstrate resiliency and remain calm in a high stress, demanding, fast paced environment.
• Ability to work cooperatively and respectfully within a team environment.
• Ability to learn and apply new knowledge/skills in a fast paced environment.
• Excellent organizational skills, able to prioritize tasks.
• Excellent keyboarding skills (50 WPM) and demonstrated proficiency in Microsoft Word and Excel.
• Ability to type and enter data with exceptional accuracy.
• The ability to learn and operate new software and information technology
• Professional, respectful and courteous demeanor with a willingness and commitment to working with and helping members of the public and staff.
• Ability to deal with people under stress or stressful situations
• Ability to multi-task and adapt to continuous change
• Ability to follow policies, procedures, and work instructions
• Passion for helping others and fulfilling our mission to ensure our communities and first responders get the help they need, when the need it, always.
• Ability to deescalate and resolve conflict
• Ability to answer questions and address inquiries
• Demonstrate a commitment to continuous improvement by exploring innovative or unique approaches to completing position responsibilities
• Must be able to work rotating shifts Days/Nights/Afternoons/weekends/ holidays and have flexibility to report to work on short notice in the event of an emergency
• Ability to meet testing requirements of the position
• Ability to demonstrate shared communications values.

About the recruitment process

All new Town of Tillsonburg employees are required to complete a police record check.
The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.

The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.

We thank all those who apply for positions, but only applicants invited for an interview will be contacted.

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