Job Title: Customer Service Coordinator
Job Field: Construction
Job Type: Full-time, Monday-Sunday
Location: Bath, Ontario
Salary: $50,000-$60,000
Position Overview
We are seeking a Customer Service Coordinator to join our clients team. This role involves managing homeowner inquiries, scheduling service work, and ensuring a high standard of customer satisfaction. As a key liaison between homeowners, trades, and internal teams, you will be responsible for coordinating and resolving service issues efficiently.
Job Description:
• Respond to inquiries from homeowners, trades, and team members within 24 hours.
• Manage homeowner deficiency reports and update progress in Newstar daily.
• Schedule and oversee Pre-Delivery Inspections (PDI), including preparing homeowner materials and certificates.
• Communicate with Tarion Warranty Corporation and ensure compliance with warranty guidelines.
• Prepare and manage Work Orders (WO), Purchase Orders (PO), and service files.
• Update homeowner and utility company information post-closing.
• Assist in resolving escalated issues,
Job Responsibilites :
• Strong organizational and communication skills.
• Proficiency with Newstar software and familiarity with Tarion Warranty guidelines is necessary
• Experience in customer service in the construction or real estate industry.
• Ability to multitask in a fast-paced environment.