Service Operations Administrator (2-month contract)
Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers.

With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how were building tomorrows solutions, together.

Role:
As a Service Operations Administrator for Quadbridge, you will work as part of the Service Operations team to complete critical daily administration tasks. You will balance competing and ever-changing priorities to ensure tasks associated with Professional Service Projects and Service tickets are completed on time with a focus on meeting and exceeding service commitments to our clients.

Responsibilities:

• Scheduling:
  - Facilitating status meetings, assigning and tracking technician schedules.
  - Support attainment of technical presales SLAs, project delivery timelines, and customer satisfaction.
  - Utilize Quadbridges ticketing and time entry system for client billing, time tracking and expense entries, including details on work performed to ensure effective communication between team members.
• Third Party Engagement:
  - Work with our Third-Party partners (when required) to support our PreSales and Project Delivery requirements.
• Ticket Closure and Invoicing:
  - Final review of Project and Service tickets, prepare for invoicing, includingreceipt of invoices from Third Parties when applicable.
  - Reconcile actual hours to budgeted hours and identify cost overruns.
  

What you need to succeed:

• Ability to work in a fast-paced environment and quickly adapt to change
• Excellent critical thinking capabilities to troubleshoot and resolve issues
• Exhibit professionalism in all communications, whether internal or external, in both written and verbal formats
• Advanced skills in working with Microsoft Word and Excel (Vlookups, Formula building)
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional organizational skills with a continuous improvement mindset- always looking for better processes
  Project Coordination experience - an asset
  

Why Quadbridge:

• Top-Tier Equipment We provide everything you need to do your best work.
• A Vibrant Workplace Join us for monthly social and team building events.
• Perks Youll Love In our Montreal office, enjoy an onsite chef and gym.
• Bring Your Best Friend Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.