A career that gives you purpose. A company that stands up for you. A team where you can be yourself. Sound too good to be true? This is life at Houle. We believe in empowering communities through local projects that positively impact people's lives. We're a passionate group of people who love collaborating on innovative and challenging projects.

About this role

We are recruiting for a driven and dedicated Service Manager to join our Security Technologies team, based in Kamloops.

Your responsibilities

• Lead the Security service team in the Kamloops area
• Manage customers, staff, financials, and core processes for the efficient and effective delivery of Security service (access control, CCTV, and intrusion detection)
• Maintain good relationship with field management, suppliers, consultants, general contractors and end users
• Estimate project costs, changes, manage team financials including annual budgets and quarterly forecasts
• Lead a team of coordinators, dispatch, and field staff
• Coach on preventative maintenance requirements and best practices
• Create and manage SLA agreements with customers
• Meet with key accounts and manage customer escalations and/or complaints
• Participate on the leadership team
• Manage the transition of Security projects to the Security service team
• Maintain a strong GP% within work orders
• Maintain a strong utilization rate
• Schedule resources and ensure all safety protocols are being followed
• Assist with directing other technical experts as needed

Your experience and skills

• 3+ years of service management experience in the construction/electrical security technologies field
• Solid knowledge of Security Systems including access control, CCTV and intrusion detection, plus trades qualification and/or electrical TQ, an asset (Lenel, Genetec, or Avigilon preferred)
• Security qualifications preferred
• Sound understanding of industry and technology trends
• Good computer skills. Must be proficient in MS Office (Word, Excel, Outlook)
• Knowledge of Procore, AutoCAD and Accubid are an asset
• Strong communication, leadership, and interpersonal skills; and able to interact with project stakeholders, other project manager/estimators, field team, and office support team
• Strong organization and time management skills

About Houle

As BC's leading electrical contractor and systems integrator, we believe in delivering safe, reliable power for the future. From hospitals and universities, to airports, shipping terminals and shopping centres, our electrical and technology professionals proudly provide innovative solutions that create value for our customers every day.

Since 1944, we've been dedicated to our craft, committed to quality workmanship, and building teams that thrive. Driven by purpose and connected through collaboration, our focus on people guides our success in delivering some of the most exciting infrastructure projects in the province.

As a certified Great Place to Work, one of BC's Top 100 Employers, and Best Managed company, we have been recognized for our efforts in creating a safe and inclusive work environment.

Why join our team?

• We emphasize having a work-life balance - We offer flexible work schedules and a competitive vacation policy.
• Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.
• Our employee benefits prioritize your financial, physical, and mental well-being - From RRSP matching to health and wellness reimbursements and additional Houle days off, we've got you covered.
• We have many exciting project opportunities - With many projects on the go around BC, we're certain you will find countless ways to bring communities to life.
• We have fun! Connection is key at Houle, from industry events to themed office gatherings, we never miss an opportunity to celebrate. Join us for our summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events!
• A safe space for everyone - We celebrate diversity and are proud to be an equal-opportunity employer. We're committed to diversity and inclusion and strive to foster, cultivate and preserve a culture of belonging for all employees.

Salary range: $80,000-$105,000 per year plus a competitive total compensation package. Actual salary will be commensurate with experience, skills and overall match to the position offered. Let's chat throughout the hiring process and determine the best fit.

Sound like a match? We'd love to connect.

Please visit https://www.houle.ca/careers and click on the listing for Service Manager, Security - Kamloops. The opportunity will remain open until it has been filled.

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Houle will not be accepting unsolicited resumes from recruitment firms sent to HR, our managers, or employees directly without a signed agreement within the last 12 months. Unsolicited resumes sent to Houle will not be accepted or obligate our organization to pay any fees if the candidate is hired through alternate contacts.