Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

As a UX Design Manager at Global Relay, you will lead a team of UX designers and help shape the user experience across our enterprise applications. This role offers a unique opportunity to support and mentor designers while contributing to critical projects as needed. You will be a strategic partner to product teams, ensuring that UX best practices are followed, research is leveraged effectively, and design decisions align with business objectives.

Your responsibilities:

• Manage and mentor UX designers, supporting their growth and ensuring their project success.
• Assess workload and distribute responsibilities based on product strategy priorities.
• Act as a key stakeholder in the design process, signing off on designs for your product area when needed.
• Facilitate smooth collaboration between UX Researchers, UX Designers, and UI Designers.
• Manage conflicts and guide junior and intermediate designers.
• Step in as a hands-on contributor when necessary, leading projects during peak times or absences.
• Guide UX designers on methodology selection, project planning, and stakeholder engagement.
• Help designers facilitate workshops, design presentations, and stakeholder reviews.
• Advocate for UX best practices and ensure high design standards across the team.
• Develop a deep understanding of our customers' needs and industry trends.
• Be a subject matter expert for your product area, contributing to product vision and strategy.
• Promote UX research, UX debt management, and post-release evaluation in the product roadmap.
• Identify and implement UX process improvements and collaboration opportunities.
• Ensure designers are involved at the right stages of product development.
• Provide product knowledge transfer and mentorship, including product demos for new hires.
• Maintain a UX work backlog aligned with product objectives.
• Advocate for User-Centered Design (UCD) and Global Relay's Design System.
• Support and improve the adoption of the Design System in your product area.
• Contribute to increasing Global Relay's design maturity by owning strategic UX initiatives.
• Stay updated on industry trends, methodologies, and tools, sharing insights with the team.
• Lead recruitment efforts, including resume screening and interviewing.
• Handle HR-related tasks such as performance reviews, career development, and team-building activities.
• Foster a culture of diversity, equity, and inclusion within the UX team.

About you:

• 6+ years of experience in UX design, with at least 2 years in a management or leadership role.
• Strong portfolio demonstrating a user-centered approach, problem-solving skills, and impact on business goals.
• Experience mentoring and managing designers, providing both project and career guidance.
• Deep understanding of user research, UX best practices, and enterprise software design.
• Ability to collaborate with cross-functional teams in an agile product development environment.
• Excellent communication and stakeholder management skills, with the ability to advocate for UX at all levels.
• Strong strategic mindset, capable of influencing product vision and roadmap decisions.
• Familiarity with design systems and their implementation in large organizations.
• Experience working in SaaS or enterprise software is a plus.
• Passion for fostering a strong UX culture and continuously improving team processes.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.