Order Entry Administrator (Guelph, ON)

Who Are We?

Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we've grown into a sophisticated organization of more than 400 employees across Canada, the United States and Australia; supplying over 2000 retailers around the world. In 2016, we became a member of the NIBE Group, a global company that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. We create amazing fireplace products focusing on our Brand Promise: Service | Reliability | Quality | Innovation. Simply put, our vision is:

To provide sustainable comfort and ambience that enriches everyday lives

Who works here?

At Regency, our vision has always been creating the finest of fireplace products! With an ever-growing demand for our products, our ISO-9001:2015 certified head office campus includes a 240,000 square feet manufacturing facility with state-of-the-art robotic technologies and our own R&D Innovation Center, right next door. We operate with a flat organizational structure which allows our employees to contribute to strategic initiatives. We're a diverse group of forward thinkers. We're passionate and we care about the environment and sustainability. We're on a mission to continue to create highly efficient and stunningly beautiful fireplaces.

JOB SUMMARY:

In this dynamic, fast-paced environment the Order Entry Administrator is responsible for the accurate and timely processing of all orders, including any necessary follow up for clarification or to resolve discrepancies. Reporting to the Operations Manager, this position is responsible for the accurate and timely processing of all orders. This will include generating and confirming all reports relating to orders, including Open Order Reports and On Hold Order Reports.

DUTIES & RESPONSIBILITIES:

• Compare orders against dealer price list to ensure correct price level and part numbers
• Input order data into ERP system
• Review order confirmations to ensure there are no errors
• Prepare and submit daily bank deposit
• Confirm customer credit rating/status through Delta (prior to order release)
• Answer telephone and directs calls, taking messages when necessary
• Send out and process credit packages to prospective dealers
• Maintain new accounts, daily assessment of references, prepares DA and submits to head office
• Create new files for credit, order, warranty, and marketing
• Manage dealer complaints regarding stock availability, order status, delayed deliveries and/or order errors
• Work with various cross-functional teams to deliver the best customer service possible; cross-training other employees as required
• Other related duties as assigned

QUALIFICATIONS & SPECIFICATIONS:

Abilities/Skills/Knowledge

• Strong organizational skills; able to prioritize and effectively manage multiple tasks simultaneously
• Demonstrated attention to detail
• Excellent communications skills (written/verbal) in English
• Strong working knowledge of a variety of programs, including Excel, Outlook, and ERP software (Epicor preferred)
• Able to maintain adaptability, while working with structured business processes
• Professional telephone manner and skills
• Strong arithmetic skills
• Bilingual (French/English) considered an asset

Education/Training

• High School diploma or equivalent required

Experience

• Minimum 1-3 year of office experience required
• Previous experience providing (external) customer service an asset

Why work at Regency?

• Be part of a team of incredibly talented, passionate, and inspired people setting the standard of creating quality fireplace products that bring people together
• We offer a competitive compensation package, including profit sharing, a 401k matching program, a comprehensive benefits package including health, dental, vision, critical illness and mental health coverage, out of country travel coverage and an Employee and Family Assistance Program to support the wellbeing of you and your family
• We're all about Continuous Improvement (we hope that you are too!) To allow employees to continue to develop in their careers, we offer Professional Development opportunities - both internally and externally.
• Love our products as much as we do? Take part in our Employee Purchase Program and enjoy our products in yours or a family members home!
• Each person plays a critical piece in our organization, and we understand how much impact employees can make in their work. We recognize employees for their contributions through service awards, our peer recognition program, and spot awards, for special projects and over achievement.