Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.
Job Title: Desktop Support Technician - JuniorWork Location: Markham, ONDuration: 11+ Months Work Type: Contract Job Type: Onsite
Job Description:What You'll Be Doing:

• Provide first-level IT support to in-person clients.
• Help set up devices and mobile accessories.
• Communicate status updates with internal clients.
• Ensure that requests are being prioritized and closed in a timely manner.
• Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.

Key Qualifications:

• Basic understanding of Windows troubleshooting.
• Familiarity with Android/iOS environments.
• Customer-oriented mindset.
• Ability to take clear notes and capture problems correctly.
• A general understanding of macOS is a plus but not required.

What Would Set You Apart:

• Familiarity with PowerShell or command line interface (CLI).
• CompTIA A+ certification.
• Prior customer service experience.
• Familiarity with networking concepts (DNS, LAN, WAN).

Who We're Looking For:

• Candidates with an interest in technology and experience working in a customer-facing role.
• Individuals who can patiently take the time to understand an issue to properly document it.
• Someone who can comfortably navigate a PC to perform basic troubleshooting.
• Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.

TekWissen Group is an equal opportunity employer supporting workforce diversity.