ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Employment Services

Location

3195 Sheppard Ave E, Toronto ON (Scarborough)

Status

Full-time, Contract (6-Month Contract)

Pay Rate

$19.32 per hour

Vacancy Number

EMP-NU25-18

Number of vacancies

1

Available

Immediately

Hours/Shifts

Monday to Friday, 8-hour shifts between 8:30 AM – 5:00 PM (five days per week in-office, based on operational needs. Schedules are subject to change to meet departmental needs.

The Intake Assistant plays a critical administrative role in supporting Springboard's Employment Services department. The role ensures efficient operation of the office and serves as a primary point of contact for initial client interactions. This includes determining initial eligibility, answering, screening and referring all in-person and telephone inquiries, scheduling appointments, supporting registration into various employment programs, and maintaining accurate and timely documentation in EOIS-CaMS and other systems.

KEY RESPONSIBILITIES

Client Intake & Registration

• Register eligible clients into programs using various CRM platforms.
• Assist with the administration of the Notice of Collection and Consent (NOCC) and explain how client information is collected and used.
• Liaise with Career Specialists to ensure smooth and timely transition of client's post-registration.
• Conduct outreach calls to engage clients, promote programs, and collect essential information to support service delivery.
• Schedule and support with client appointments for intake, Common Assessment Tool (CAT) interviews, job fairs, workshops, and other relevant activities.

Client Service & Equity Focus

• Greet clients, respond to public inquiries in-person, by phone and by email, and provide general information about services.
• Conduct initial screening for program eligibility based on program guidelines (e.g., residency, legal working status, work permit type).
• Ensure culturally competent, inclusive, and trauma-informed service when engaging with clients, particularly newcomers, refugees, and clients from inclusion groups.
• Support clients in navigating the intake process by offering clarification and translation assistance where appropriate (through internal or external supports).

Data & Reporting

• Maintain and update client records accurately and promptly in EOIS-CaMS and internal tracking tools.
• Support staff by gathering and uploading required documentation, including resumes and signed consent forms.
• Assist with preparation of reports on client intake trends, registration numbers, inclusion groups, and service stream segmentation as needed by supervisors or funders.

Quality Assurance & Compliance

• Ensure all intake processes align with policies, including proper documentation and compliance with data entry standards.
• Monitor registration errors or delays and flag issues for prompt resolution to ensure timely service delivery and reporting accuracy.

Technology & Systems Support

• Troubleshoot minor technical issues with EOIS-CaMS or scheduling platforms for clients and escalate as necessary.
• Assist with administrative tasks including filing, data entry, typing, scanning, copying. etc.

Collaboration & Continuous Improvement

• Provide support for community and employer engagement events, such as job fairs, webinars, and networking sessions.
• Liaise with employers and service providers during events to strengthen program outreach and build connections.
• Participate in feedback sessions with Employment Consultants and leadership to improve the intake and registration process.
• Offer input into process improvements and documentation templates related to client onboarding.

Workplace Expectations, Professionalism, and Compliance

• Participate in trainings as per funder requirements and operational requirements.
• Maintain professionalism and always adhere to workplace policies, ensuring focus and productivity in all environments.
• Adhere to the organization's business casual dress code during work hours, whether onsite, online, or when working offsite.
• Maintain an on-camera presence during virtual meetings.
• Be available to work five in-office days per week. In-person attendance is a mandatory requirement of the role and cannot be accommodated for remote work on these days.
• Travel within the GTA to attend employer site visits, trainings, networking events, community outreach activities, etc.
• Flexibility to work evenings and weekends when needed
• Perform additional tasks as required to support organizational needs, and program delivery.

Requirements

QUALIFICATIONS & SKILLS

• Post-secondary education or equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite, Google Workspace, and familiarity with EOIS-CaMS, Zoom, and other web-based platforms.
• Strong attention to detail, time management, and organizational skills.
• Ability to manage competing priorities and work independently or within a team setting.
• Demonstrated customer service orientation and commitment to providing a positive client experience.
• Awareness of confidentiality and sensitivity when handling personal client information.
• Highly tech-savvy, with the ability to quickly learn and adapt to new web-based platforms, client management systems, and digital scheduling tools such as Calendly.
• Proven administrative, clerical and reception capabilities, with excellent data entry skills, digital file management, and the ability to manage sensitive documentation with accuracy and care.
• Strong interpersonal and communication skills; ability to work effectively with diverse populations.
• Ability to build and maintain positive work relationships with teams in a collaborative manner.
• Excellent interpersonal, customer service, and oral communication skills to be able to effectively communicate to a wide range of individuals, in person and by phone.
• Excellent problem solving and decision making skills to monitor office programs, clarify priorities and modify schedules, appointments and meetings as necessary for the provision of the appropriate services for clients and to prioritize and deal with issues as they arise or refer to a higher authority if necessary.
• Strong attention to detail, time management, and organizational skills.
• Ability to manage competing priorities and work independently or within a team setting.
• Awareness of confidentiality and sensitivity when handling personal client information.

APPLY

Thank you for your interest in working with Springboard.

Completion of satisfactory, professional references, and proof of education are requirements of employment.

The Deadline for Applications is Until filled. Please submit your cover letter and resume in a single document.

No phone calls please. Only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.