The IT Service Centre (Help Desk) Specialist offers support to users experiencing challenges with their computers or software. Support can be provided in person, over the phone, or online. They address issues ranging from network systems to individual desktop computers. This position is responsible for maintaining the company's computer services and equipment. This opportunity is based out of Campbell River. This is an in-office position only.
Your contributions to the team:

• Provide on-site and remote support.
• Troubleshoot and resolve technical problems.
• Proactively offer hands-on solutions.
• Support MS Office Suite, Microsoft 365, and mobile devices.
• Participate in cross-functional projects.
• Respond to user requests promptly to meet Service Center SLA's.
• Provide technical guidance and timely solutions.
• Escalate unresolved issues in a timely manner.
• Deploy, upgrade, and refresh equipment and devices.
• Ensure continuous improvement of on-site service delivery.
• Maintain records of daily data communication transactions, issues, and remedial actions taken.
• Develop and maintain knowledge bases and FAQs for users.
• Train users in the proper use of hardware or software.

What you need to be successful:

• Experience with Microsoft Office 365 administration would be an asset.
• Minimum 1 year of direct work experience in user support
• Relevant IT certifications (e.g., ITIL, CompTIA A+, Network+, or similar) is preferred
• High degree of critical thinking, problem solving, resourcefulness, flexibility and adaptability.
• Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision.
• Strong problem identification and troubleshooting skills.
• Effective communication skills with individuals at all levels of the organization.
• Able to work efficiently as part of a team as well as independently.

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?
Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.
Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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