Unlock Your Potential!

User Support Technician

We are looking for a Computer Science or Computer Analytic graduate with a love for all things tech and innovation to be a driving force behind our dynamic team.Are you a go-getter who's all about innovation and exceptional client care? We're StaffStat, a trailblazing tech company with a nationwide presence, and we're on the hunt for motivated individuals to turbocharge our growing team!

Imagine being part of something that is rewriting the rules of senior care home staffing usinggroundbreaking technology and out-of-the-box strategies. At StaffStat, we're not just shaping the workforce of tomorrow we're leading the charge! That's where you come in Reporting to the Quality Assurance Analyst & Execution Specialist in our Sudbury office, as a passionate User Support Technician, you'll be front and centre in our mission to transform the sector. Apply today and let's rewrite the future of senior care staffing together!

This opportunity is full-time and requires working on-site at our Sudbury location.

Salary: $55,000 - $60,000

Perks and Benefits:

• Extended medical and health coverage including medical, dental, and vision
• Life and Disability Insurance
• Competitive Vacation Plan
• 4 paid personal days/year
• Continuous training and professional development
• EAP Wellness Program

What Key Responsibilities we are seeking from you:

Communicate electronically, via telephone and in person with computer software users experiencing difficulties to determine and document problems experienced.

Consult user guides, technical manuals and other documents to research and implement solutions.

Provide advice and training to users in response to identified difficulties. Investigate and resolve software issues and participate in diagnostic procedures.

Collect, organize, and maintain a problem(s) and solution(s) log for use by other technical support analysts.

Provide business systems, network, and internet support to users in response to identified difficulties.

Act as a point of contact for phone calls and emails from staff regarding technology related issues and queries.

Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.

Maintain a high degree of customer service for all support queries and adheres to all service management principles.

Monitor all High and Major priority service desk issues to ensure prompt resolution.

Document system monitoring/reporting on software and network resources to ensure a high level of availability, performance, and integrity.

Assist in data management.

Provide resolution of basic security related issues such as malware detection, password reset.

Provide end-user technical support for PCs, peripherals, and telecom devices.

Participate in disaster recovery activities and special projects as required.

Maintain and protect confidentiality regarding all aspects of employee and business information.

Serve as a primary point of contact for our customers, providing exceptional support and assistance.

Understand our customers business needs and goals, and work with them to identity solutions.

Work closely with our internal teams to ensure our customers needs are be met.

Monitor customers feedback and proactively identify areas for improvement.

Assist with software features and testing to evaluate ease of use.

Collaborate with the team designing of new features.

Perform bug analysis when required.

Provide alternate approaches to existing software when standardized approaches cannot be applied.

Participate in the training of all user levels.

Assist in any system related activities.

Perform other duties as assigned, in accordance with company objectives.

Requirements:

• Strong knowledge of software QA methodologies, tools, and processes
• Strong knowledge of JavaScript
• Familiarity with Jest, Puppeteer, Python, PyTest, and Selenium is considered an asset.
• Solid knowledge of scripting and HTML/CSS
• MeteorJS and ReactJS (optional)
• Good knowledge of cloud-based infrastructure (Google Cloud Platform optional)
• Ability to perform functional testing with the ability to design and develop test strategies and cases.
• Excellent organizational and time management skills
• Excellent problem-solving and troubleshooting skills.
• Excellent communication skills with a keen sense of customer service
• Bachelor's Degree (preferred)
• 1-3 years relevant experience

Apply today!

StaffStat welcomes diversity and inclusion in the workplace and encourages applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. To request more information on our accessibility policies or to discuss any accommodations you may require to participate in the recruitment process (including alternate formats of materials or accessible meeting rooms) contact our Operations department, Jody May: [email protected]